About The Role Drake Business Logistics is a leading provider of technology services, integrated office solutions, and managed services throughout Australia and the Asia-Pacific region, helping our clients to focus on what they do best. We're looking for a highly motivated Guest Experience Assistant for a prestigious client based in Sydney CBD to assist our client in driving an exceptional guest experience by providing a warm, professional, and discreet welcome and administration support to the Facilities Team. Your role is crucial in delivering a consistent and high-quality arrival experience across a global portfolio. You will also support the Workplace Experience Team, ensuring the comfort and satisfaction of corporate guests, customers, and employees. Why Join Our Team? We value our team members and are committed to fostering your career aspirations. We offer: Opportunities to work within leading international brands. Ongoing training and support to continually grow your skills and abilities. Strong career growth opportunities. Employee recognition and reward program. Future opportunities to transfer to other prestige clients. Our Client's Culture: Creating a diverse and inclusive culture where all feel welcomed, valued, and empowered to achieve their full potential. An inclusive culture with social, sports committees, and resource groups. Passionate about sustainability and corporate social responsibility. Equal Opportunity Employer with a commitment to achieve 35% women representation in senior positions by 2025. Responsibilities Your day-to-day duties will include: 1. Reception & Lobby Experience: Manage and greet the arrival process efficiently for personnel, customers, and guests to minimize waiting times and provide a professional and positive first impression by creating "wow" moments. Coordinate with meeting room booking processes to manage room availability and setup. Collaborate with the Event Coordination team for transportation and logistical needs. Respond to and manage service requests or issues in real-time. Serve as a first responder for first aid emergencies, if needed. 2. Access & Egress Management: Adhere to company's security policies during the reception of customers and guests. Register customers and guests using the approved booking system, issue badges, and notify the meeting host of their arrival. Monitor the lobby area to ensure compliance with security procedures. Provide Lost & Found services as necessary. 3. Process Documentation & Training: Maintain and follow Standard Operating Procedures (SOPs) for all reception and lobby processes. Providing support to on-site orientation and ensuring a positive first experience to all new hires. Participate in ongoing training programs to ensure consistent service delivery and continuous improvement. 4. Client Hospitality Services: Act as a "Workspace Ambassador," welcoming guests and ensuring their comfort in the waiting area. Offer refreshments to guests and provide Wi-Fi access as per the company's Data and Security Policies. Coordinate meeting room bookings and communicate with catering and technical teams to meet specific requirements. Maintain a neat and orderly reception area, ensuring it reflects the company's desired professional image. Conduct basic cleaning and housekeeping of the lobby and all client-facing meeting rooms throughout the day. Required Skills, Qualifications & Attributes To be successful in this role, the ideal applicant will possess the following attributes and qualifications: 2+ Years of office experience in a high-volume office with a focus on customer service and hospitality understanding. Strong communication skills with fluency in English. Professional appearance and positive demeanour, in line with the company's standards. Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. Familiarity with security policies and procedures. Ability to use own initiative and take ownership, with having a positive "can-do" attitude. Hold a valid First Aid certification or be willing to go through the certification sponsored by us. If you're interested in being a part of a bigger team full of personality, feel free to apply. Please note we are only considering candidates with working rights in Australia. Job Snapshot Date Posted: 09/13/2024 Country: Australia State/Territory: NSW City/Suburb: Sydney Work Type: Full time #J-18808-Ljbffr