About us If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. We are currently seeking an In-Store Product Care Specialist to join our dynamic team in our Brisbane Store.
Your opportunity
To provide clients with excellent customer service to help build trust and retain client-relationships
How you will contribute
Deliver excellence in retail experience and promote a consumer-centric culture
Daily management of ticketing process ensuring all tickets are actioned in a timely manner
Examine customer issues and action according to Gucci policies and procedures to ensure consistency in after-sale care
Build long-lasting relationships with clients
Guarantee proper floor coverage to handle any client queries regarding product quality
Work cross functionally with other departments in the business
Direct contact with Product Care Front Office team to manage client complaints regarding repairs and any impact it has had on customer experience
Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools
Advising the team of any product quality issues in morning briefings
Uphold Respect of Gucci Standards and Procedures/Guidelines
Perform any other duties assigned to you by management
Who you are
Previous experience in customer service, luxury retail experience preferred
Client-centric mentality
Computer proficient (Microsoft Suite) and internet savvy
Drives to meet and exceed sales goals and customer expectations
Outstanding luxury selling behaviours listening and responding to customer needs to delivery outstanding service
Why work with us?
This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.
Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
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