Customer Services and Administrative Officer Entry level Permanent full-time or part-time position Long-term career opportunity in a leading agribusiness on Adelaide's city fringe Are you a highly motivated individual looking for an exciting and rewarding career opportunity? Viterra is currently seeking a Customer Service and Administration Officer to join our grower services department.
About the role
Working as part of the team, you will be the primary point of contact for our valued growers. Your role is crucial in ensuring a quality experience for our customers. You will work closely with growers to provide support, information, and solutions to meet their needs and enhance their experience.
This role also provides an exciting opportunity for someone who is interested in technology. In this role, you will be working with our internal and external stakeholders to maintain and continuously improve our Viterra App, enhancing user productivity and satisfaction.
Duties
Listen to our growers, providing timely and accurate information from our range of systems including our digital and online products and services. Establish and maintain strong relationships with growers, grain brokers, consultants, and end users, via phone and/or email. Work as part of a team to continue developing Viterra's digital platforms to meet business and customer needs. Undertake administration related to regional site grain deliveries. Purchase grain and pulses from growers, brokers, and/or consultants. Undertake day-to-day support activities within the Salesforce CRM system. About us
We are Viterra, connecting Australian growers with domestic and international consumers through our world-leading, fully integrated agriculture network. Viterra operates a storage and handling network of strategically located sites and port terminals spanning key growing regions in South Australia and western Victoria. We receive growers' grain into our network, store it, and move it to international and domestic markets.
Our unique culture empowers our employees to think innovatively and develop their careers in an exciting and supportive environment.
About you
Exceptional Customer Service: Have a passion for delivering exceptional customer service. Possess the skills and life experiences gained from other roles such as retail, sales, or hospitality as they align well with the demands of this position. Strong Communication: Comfortable communicating clearly by phone and email. Great Organisational Skills: The ability to work efficiently under competing priorities and a strong sense of resourcefulness when problem solving and attention to detail. Ability to Prioritise Tasks: Use knowledge and initiative to problem solve promptly. Tech-Savvy: Skilled in Office 365, including MS Teams, Outlook, Excel, and have innovative thinking and embrace technology. By joining Viterra's operations, you will be joining an established world-leading global agriculture company which has been operating in South Australia and western Victoria for more than 70 years, and benefit from:
Employee assistance program – access to confidential and free support Corporate health insurance funds, financial services, and computer offers Novated leasing Birthday leave Years of service recognition Rigorous safety practices Gender-inclusive paid parental leave A supportive environment which prioritises respect and teamwork. How to apply
To apply for the position please click on 'Apply' at the bottom of the page or for further information please contact Grower Services Supervisor, Renae Ellis on 08 8304 5104.
Please note we are not accepting recruitment agency applications at this time.
Viterra is an equal opportunity employer, and we welcome applicants from diverse backgrounds.
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