Seeking an experienced and motivated GP Liaison Officer to develop new and strengthen existing partnerships between primary and secondary care in the region.
As part of the Healthscope network, you will be an integral member of the team, acting as the key point of contact for GPs and other health professionals to drive growth through the promotion of hospital services, navigating access to services, and improving communication between our hospitals, the specialists we work with, and primary care.
Norwest Private Hospital: A Commitment to Patient-Centred Care At Norwest Private Hospital, we prioritize the needs and well-being of our patients above all else. Our dedicated team comprises highly skilled surgeons, specialist doctors, compassionate nurses, allied health professionals, and efficient support and administration staff. Together, we strive to deliver an exceptional healthcare experience that encompasses every aspect of patient care.
Equipped with cutting-edge technology and advanced robotics, Norwest Private Hospital offers a comprehensive range of surgical, medical, and obstetric services. While we are particularly renowned for our expertise in orthopaedics, neurosurgery, cardiac surgery, and cardiology, we also take pride in being a preferred choice for expecting mothers and growing families, ensuring tailored care throughout their journey.
Nestled in the rapidly evolving North West corridor of Sydney, Norwest Private Hospital is proudly operated by Healthscope, a prominent provider of private healthcare in Australia. With 277 beds, our facility is designed to accommodate high acuity needs, complemented by a fully equipped Emergency Department situated in Bella Vista.
We invite you to experience the dedication and excellence that define patient care at Norwest Private Hospital, where innovation meets compassion in a supportive environment for all.
As the GP Liaison Officer, your responsibilities will include: Leading a culture of excellence in customer service with doctors, patients, internal and external service providers. Clear, relevant and regular interaction with key general practices to build relationships and promote hospital clinical service offerings and specialists. Maintaining comprehensive records of daily activity and progress using Salesforce CRM. Monthly activity reporting including measurement against agreed KPIs, linked specifically to GP engagement. This includes providing insight into the effectiveness of existing referral growth strategies, defining new opportunities, and identifying communication gaps. Working with the business development manager to align GPs and community relationships with the clinical business plans and service development. Developing targeted referral growth activity plans for newly accredited, growing and established specialists. Planning and administering the RACGP continuing professional development program for general practice and other healthcare professionals for the region. Liaising with hospital executive and clinical teams, providing stakeholder feedback and highlighting opportunities for service improvement. Developing a robust regional GP engagement calendar, including accredited education meetings, practice lunches, and "meet and greet" networking sessions. Sourcing information to assist with the development of regular hospital newsletters as required. Participating in the development, implementation and evaluation of marketing plans. Identifying and participating in continuous quality improvement opportunities and organisation accreditation requirements. Working with some hospital specialists directly to support their growth at the hospital. Required Qualifications and Skills: Excellent written and verbal communication and negotiation ability. Post graduate qualifications in marketing, business, nursing or similar (desirable). Successful sales background, with previous experience working in a similar role in healthcare, pharmaceutical or medical device industry. Strong customer focused mindset and displaying a "can do" attitude. Familiarity with CRM and data analysis tools. Ability to work independently as well as across multidisciplinary work environments. Results driven with excellent time management skills and the ability to manage competing priorities. Articulate, well presented and professional. Full driver's licence and own vehicle. Why Healthscope? We care about your career at Healthscope. Healthscope is Australia's only national private hospital operation and healthcare provider with a network of 39 hospitals that service every state and territory. People are at the heart of our organisation. We employ over 19,000 people and work with almost as many accredited medical practitioners nationwide. Our people are known for achieving exceptional clinical outcomes, transparent public reporting, and positive patient feedback that is industry leading.
No matter the role, every day our people make a difference to the lives of our patients, their families and carers, and we consider it a privilege to be part of their journey.
As part of the OneHealthscope Community of Care, you'll be supported by committed leaders and work with strong, innovative teams who always strive to deliver exceptional care and positive experiences. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to achieve their goals.
Applications close: 15 November 2024
To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to
More Information: Our commitment to quality and safety for our patients, staff, and visitors is our highest priority. Applicants will be required to consent to a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.
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