Seeking an experienced and motivated GP Liaison Officer to develop new and strengthen existing partnerships between our hospitals, visiting medical specialists, and the General Practitioner community in the bay side area of Melbourne.
Part of the Healthscope network, you will be an integral member of the Hospital and Business Development Teams, acting as the key point of contact for GPs and other health professionals to drive growth through the promotion of hospital services, navigating access to services, and improving communication between our hospitals, the specialists we work with, and primary care. Reporting into the Regional Business Development manager and ultimately the Hospital General Manager, this part-time role is pivotal in our 2025 growth strategy and will see you involved in GP education events which can be held as breakfast meetings, in the evening, and potentially on the weekends.
As the GP Liaison Officer, your responsibilities will include: Leading a culture of excellence in customer service with doctors, patients, internal and external service providersClear, relevant, and regular interaction with key General Practices to build relationships and promote hospital clinical service offerings and specialistsMaintaining comprehensive record of daily activity and progress using Salesforce CRMMonthly activity reporting including measurement against agreed KPIs, linked specifically to GP engagement. This includes providing insight into the effectiveness of existing referral growth strategies, defining new opportunities, and identifying communication gaps.Working with the business development team to align GPs and community relationships with the clinical business plans and service developmentDeveloping targeted referral growth activity plans for newly accredited, growing, and established specialistsPlanning and administering the RACGP QA & CPD continuing professional development program for general practice and other healthcare professionals for the region.Liaising with hospital executive and clinical teams, providing stakeholder feedback and highlighting opportunities for service improvementDeveloping a robust regional GP engagement calendar, including accredited education meetings, practice lunches, and "meet and greet" networking sessionsSourcing information to assist with the development of regular hospital newsletters as required.Participating in the development, implementation, and evaluation of the Marketing Strategic PlanActing as a liaison for community organisations as required to promote hospital profile.Identifying and participating in continuous quality improvement opportunities and organisation accreditation requirementsExcellent written and verbal communication and negotiation abilityPost graduate qualifications in marketing, business, nursing or similar (desirable)Successful sales background, with previous experience working in a similar role in healthcare, pharmaceutical or medical device industryStrong customer-focused mindset and displaying a "can do" attitudeFamiliarity with CRM and data analysis toolsAbility to work independently as well as across multidisciplinary work environmentsResults driven with excellent time management skills and the ability to manage competing prioritiesArticulate, well-presented, and professionalWe care about your career at Healthscope.
Healthscope is Australia's only national private hospital operation and healthcare provider with a network of 38 hospitals that service every state and territory. People are at the heart of our organisation. We employ over 19,000 people and work with almost as many accredited medical practitioners nationwide. Our people are known for achieving exceptional clinical outcomes, transparent public reporting, and positive patient feedback that is industry-leading.
No matter the role, every day our people make a difference to the lives of our patients, their families, and carers, and we consider it a privilege to be part of their journey.
As part of the One Healthscope Community of Care, you'll be supported by committed leaders and work with strong, innovative teams who always strive to deliver exceptional care and positive experiences. We encourage the pursuit of continuous professional development, specialisation, and education, and support our people to achieve their goals.
Applications close: 3rd January 2025
To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to ******
More Information: Our commitment to quality and safety for our patients, staff, and visitors is our highest priority. Applicants will be required to consent to a current National Police check, WWCC (where applicable), and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.
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