This role supports delivery of the organisational governance and compliance frameworks, including policy, delegations, compliance, transparency, and legal management. This role will manage and determine applications for council-held information, review privacy matters, and support complaint management systems. The role provides business improvement initiatives in relation to privacy, policy and compliance management and seeks best practice in governance and transparency. The role delivers positive customer engagement with internal and external stakeholders, and provides advice, instruction, and training.
RELATIONSHIPS Reports to: Position Title Program Leader Governance
Report to: Position Number P00909
Staff Responsibility: Nil
Key Internal Relationships: Service managers, directors and CEO Council employees
Key External Relationships: Government agencies for example, Office of Local Government, Information Privacy Commissioner, NSW Ombudsman Solicitors Customers/residents
KEY RESPONSIBILITIES 1. To contribute to help Council deliver its sustainability goals.
2. To manage and implement requirements of the Government Information Public Access (GIPA) Act, including receive and assess applications for access or review, conduct comprehensive research, interpret legislation and make determinations under the provision of the Act.
3. To support Government Information Public Access (GIPA) Act and Privacy and Personal Information Protection (PPIPA) Act compliance and processes, including reporting, system development and maintenance, and to provide support, training and advice on transparency and privacy.
4. To support delivery of the organisational policy and compliance management framework, including to administer, develop and advise internally on legislative compliance oversight processes, legal referral and expenditure processes, delegated authority, policy review, and compliance matters across the breadth of council functions.
5. To support all functions and administration within the Governance and Compliance Service, including legal referral and expenditure processes, compliance and delegation oversight processes, policy and registers management, and to undertake system maintenance and data management associated with these processes.
6. To support and administer general complaint and unreasonable complainant conduct management processes, including complaint management system development and maintenance, monitoring, analysis and reporting, and to provide support, training and advice. To provide high level administrative and customer service functions including preparation of complex correspondence and reports, data input and analysis, information management, research, and to maintain strict confidentiality requirements.
7. To undertake internal and external research, including with respect to council records, legislation, standards, government circulars, industry guidelines and model policies in the preparation and review of projects, compliance, policy and procedures.
8. To undertake other duties as required, including administration, correspondence, reporting, responding to a wide range of internal and external enquiries, special project facilitation or involvement or preparing and/or presenting training.
Guiding Principles
We act as one organisation responding to the changing needs of our community while protecting and enhancing our World Heritage environment.
We are strategy led, driven by our Community Strategic Plan with clear priorities and focus.
We are service focused; we continuously improve service provision and provide excellent customer service.
We collaborate and work together to achieve our outcomes.
We ensure safety and well-being is at the centre of our organisation, operations and culture for our employees, our community and our environment.
We are a socially, environmentally and financially sustainable organisation, living within our means, ensuring best value resource allocation.
Date last reviewed: 23-8-2024 Page 2
These Guidelines complement the Council's adopted Values of: Work Together; Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting Community
Workplace Health & Safety Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies and procedures and under the relevant WHS legislation. These include but are not limited to identifying potentially unsafe situations or work practices and notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative); never performing a task that you believe is dangerous or for which you do not have the experience, or have not received appropriate instructions and training or where the correct equipment to carry out the task safely is not available; always work in a safe manner and in accordance with safety instructions, where applicable; use the work equipment supplied for the job, in accordance with the manufacturer's instructions, and any personal protective equipment, which the Council deems necessary and has provided; be safety aware and report any actions to your line manager which will assist the Council to meet its legal workplace health and safety obligations. You have the right to cease or direct cessation of unsafe work. In addition, you are required at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION The jobholder will be required to communicate with Councillors, Directors, Managers/Team Leaders, other Council employees, members of the public/residents/ratepayers, other government departments, or consultants, solicitors and other professionals. The jobholder will understand the overall organisational vision and direction and the relationships between the various parts of the Council. This role requires the jobholder to write detailed correspondence, reports and submissions that require original sentence and paragraph construction and wording. The jobholder is responsible for frequent coordination of and communication with other workers to gain cooperation for work production or service quality. The jobholder will understand the customers' priorities to enable anticipation of their needs and demonstrate initiative in adapting team plans and goals to meet them. The jobholder will also understand the approaches to dealing with complainants and complaint handling.
JUDGEMENT & PROBLEM SOLVING
The jobholder must evaluate a variety of issues in more complicated situations. Considerable investigation and adaptive thinking will be required. Ongoing planning is required to ensure strategic outcomes or the coordination of resources covering
Date last reviewed: 23-8-2024 Page 3
multiple work cycles or long-term projects. Problems are solved using research, analysis, and evaluation of information which may not be readily available. Regular planning is required to ensure activities and resources are coordinated for day-to-day work or that projects run to schedule.
AUTHORITY
The work of the jobholder influences the community within a specified service line through the application of technical skill and/or application of regulatory requirements. Policy and procedures are readily available but the jobholder is required to choose the appropriate processes and apply legislation. The role and decision making is supported and overseen by the members of the Governance team.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
ESSENTIAL 1. The jobholder will have a functional position requiring a high degree of expert knowledge in a major field of critical importance covering several separate disciplines. Jobs at this level require a wide education, probably including technical proficiency in a specialised area, University Bachelor degree or equivalent or extensive business experience.
2. Demonstrated experience in document development, including engaging in research, writing, stakeholder consultation and interpreting complex matters for a general audience.
3. Demonstrated experience in taking a lead role in dealing with customers and complex complaints, including dispute resolution and negotiation.
4. Demonstrated experience in administration, including the ability to manage a number of overlapping, complex and time-critical tasks.
5. Demonstrated experience in research, interpreting information and analysis of data in the preparation of reports and correspondence requiring attention to detail and accuracy.
6. Demonstrated experience and success in self-driven projects as well as team work and collaboration.
7. Demonstrated experience in applying the Government Information (Public Access) Act 2009 (NSW) and Privacy and Personal Information Protection Act 1998 (NSW).
8. Demonstrated high level computer literacy, including word processing, spreadsheets, record management practices and data systems.
DESIRABLE 1. Demonstrated experience interpreting and applying legislation. 2. Demonstrated experience in applying governance, policy and compliance processes in a local government context. 3. Demonstrated experience in high-level customer service including complaint management.
Date last reviewed: 23-8-2024 Page 4
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