German Customer Advisor - Online Payment Platform | Salary: 1600 Euro Gross

Description

Are you a German speaker? Embark on a new adventure where you'll be able to work in Athens, Greece as a German Customer Advisor for a large Telecommunications Company in the sector of Banking and Digital payments. Apply now!

Responsibilities

Collaborate with internal and external clients to provide high-level support for banking services, digital payments, and digital wallet services.
Conduct end-to-end investigations for cases related to banking and digital payments.
Contribute to the creation, improvement, and documentation of daily work processes to enhance overall efficiency.
Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.
Build trust and security for customer requests related to mobile apps and digital payments.
Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users.

Requirements



Fluent in both German and English (spoken and written).
Availability to work 24/7 to ensure continuous support.
Previous experience in a high-level support role within the banking or financial services industry is preferred.
In-depth understanding of banking services, digital payments, and mobile app usage.
Strong communication and interpersonal skills.

Benefits

1600 Euro gross monthly salary (14 salaries per year)
Mobile plan and special discounts on internet, mobile, landline connection
Paid training and development opportunities
Multicultural and modern working environment
Workout with free online fitness classes



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