Genesys - Solution Architect

We're seeking a skilled Genesys Solution Architect with a strong focus on chatbot integration to join our team.
About the Role:This role will involve working closely with cross-functional teams to design, develop, and implement advanced chatbot solutions within the Genesys framework, enhancing customer interactions and enabling a seamless conversational experience.
Responsibilities:Lead the end-to-end architecture and deployment of chatbot features within the Genesys platform.Collaborate with stakeholders to understand business requirements and translate them into chatbot functionality and solution designs.Develop and optimize chatbot workflows to improve user experience and service efficiency.Ensure seamless integration of chatbot features with other Genesys capabilities, including voice and digital channels.Provide technical guidance and best practices to development teams during implementation phases.Monitor chatbot performance and troubleshoot any issues, ensuring the feature meets high availability and quality standards.Stay updated with the latest trends and advancements in chatbot technologies and Genesys solutions to recommend enhancements.Requirements:Proven experience as a Genesys Solution Architect, with a strong background in implementing chatbot solutions.In-depth knowledge of Genesys Cloud, Genesys Engage, or other Genesys platforms.Experience with chatbot frameworks and Natural Language Processing (NLP) technologies.Excellent problem-solving skills and ability to work in a fast-paced environment.Strong communication skills to effectively work with stakeholders across departments.
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