At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .
Care to join the team? GenesisCare has an exciting opportunity for an experienced Senior Patient Services Officer (Medical Receptionist) to join our Rockhampton team. This is a great opportunity for someone looking to take that next step in their career and gain fantastic leadership skills with the support of an established team. In this hands-on role that provides day to day leadership of the patient services team and patient accounts, keeping the team motivated, engaged and on track to consistently deliver patient centric services within the Oncology practice. On offer is a permanent full-time position working Monday – Friday, with occasional evening work to 7pm.
More specifically, you will: Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
Provide support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient focussed change strategies, programs and initiatives.
Be a champion for a high level of patient services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
Having a clear understanding of the patient registration and billing systems including Medicare and the related billing processes. Including, assisting with the patient accounts function, as required and during periods of leave.
Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.
This role also includes a finance/Billing element which will be explained at interview stage.
We're interested in hearing from people who: Demonstrate experience in managing and leading a team.
Show demonstrated ability to provide excellent customer service in a healthcare environment.
Have strong experience in medical administration and reception management.
Show great management and communication skills, with the ability to liaise with and effectively influence staff & patients.
Have a demonstrated understanding of and ability to provide excellent leadership in line with the organisation's values.
Have a collaborative and flexible approach to delivering exceptional patient centred services.
Show a willingness and ability to proactively implement continuous improvement and change initiatives.
Are able to effectively and collaboratively solve problems as they arise.
Possess High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
Have the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.
Benefits of joining our team: Excellent work/life balance with no night shifts, no late shifts, no weekend work and no public holiday work.
Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
Work in a collaborative and friendly environment delivering outstanding outpatient care.
Fast-paced, challenging role with one of the most influential healthcare providers.
Access to employee benefits including fitness passport, wellbeing gateway app, BUPA rewards, Qantas Club Membership discount, and all employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
About GenesisCare: Join a passionate team of healthcare professionals committed to delivering the best possible life outcomes. With over 2,000 employees across 50 locations nationally, GenesisCare offers a career with purpose and the opportunity to design better care for cancer patients.
GenesisCare is an Equal Opportunity Employer.
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