Position: General Manager - South Australia
Position Type: Fulltime - Salaried - USD
Location: Adelaide, Australia
Work Schedule: Monday- Friday, 40 hours per week
Position Overview
This position will be responsible for leading the dealerships across South Australia with full P&L accountability across new truck sales, parts and service. The General Manager will plan, direct and coordinate the operations, and oversee all aspects of the dealership within the region, operating in line with central direction from departmental VPs and functional heads to leverage efficiencies and best outcomes for VTC Australia nationally.
Compensation Plan
Attractive Compensation: Competitive annual salary of $200,000 - $290,000 USD (D.O.E.)
Work-Life Balance: Enjoy our generous accrued vacation time allotment.
Benefits, Vacation and Leave time: Excellent benefits and time off. Relocation package included.
Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
Principal Responsibilities
Leadership and Management
Lead dealership culture
Build culture and community and ensure information flows to the front line.
Act as a local escalation point for any employee concerns that are not being resolved by departmental leaders and support managers to resolve employee matters as needed.
Lead the establishment of a strong safety culture.
Accountable for location activities such as recruitment and performance management with support from central teams.
Build and lead a high performing team and grow capability by providing clear expectations, regular feedback, coaching and managing performance.
Drive a culture of zero harm across the dealership and ensure safety activities are completed for areas of responsibility.
Collaborate with Sales, Parts and Service leaders to support customer and business needs.
Complete regular development reviews with team members.
Establish departmental goals and individual goals and communicate the Company values, vision and mission.
Dealership Management
Interface closely with department VPs for Sales, Aftersales and the Executive team.
Drive collaboration between departments and oversee cross cutting functions and issues.
Drive interdepartmental collaboration within the dealership and across the Group.
Engage with local and national departmental leaders to resolve any collaboration issues that arise and need escalation.
Support department managers to deal with any cross-cutting topics - e.g., safety compliance, recruitment.
Hold a weekly management meeting, with agenda and minutes to promote collaboration and communication, with prompt close out of issues.
Overall management of dealership facilities to ensure presentable and safe facilities.
Driving Elite certification to ensure accreditation and the dealership continues to meet the required standards.
Financial Responsibilities
Full dealership P&L Sales, Service, Parts for South Australia.
Oversight and guidance to department managers in achieving budgets to grow business including setting and managing to KPI's and managing detailed sales and business plans.
Customer Service Focus and Continuous Improvement
Drive a customer service focused culture.
Visit customers to provide and maintain excellent customer relations.
Consistently review and evaluate business performance, processes and customer satisfaction measures to ensure continuous improvement.
Relationships
Act as the single point of contact for escalation for Daimler and customer matters.
Work closely with all department managers and team members to develop collaborative and strong internal relationships.
Establish strong working relationships with Daimler, suppliers, financiers, customers, fleets and other external stakeholders.
Required Qualifications
5 years+ of leadership experience within dealerships.
Prior experience directing, coaching and growing the Service department within multiple dealerships.
Proven experience in driving team success, achieving budget goals, and optimizing dealership operations.
Effective interpersonal and coaching skills to inspire and develop your team.
A deep commitment to safety and a collaborative working style.
Analytical skills to evaluate data and make operational decisions.
Expert team player & team builder; collaborate with others to achieve quality results.
Ability to utilize logic and methods to solve difficult problems with effective solutions.
Extensive knowledge of the principles, procedures, and best practices in the industry.
Demonstrated business acumen: Strong knowledge in business management and operational practices; elevated business acumen.
Ability to champion change to develop efficiencies and enhance customer service.
Excellent verbal and written communication skills.
Above average computer skills.
We are an equal opportunity employer.
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