HPG works on a preferred partnership basis with reputable Aged Care facilities nationwide. Seeking a General Manager appointment within Aged Care? Get in touch with one of our specialist consultants today.Position OverviewThe General Manager of Operations plays a pivotal role in providing strategic leadership and direction for the effective and compassionate management of in-home aged care services. This position involves overseeing staff, ensuring client-centered care, maintaining compliance with regulations, and nurturing a positive and supportive atmosphere for both clients and staff members.ResponsibilitiesOperations Management:Supervise the daily operations of in-home aged care services.Develop and implement operational policies, procedures, and protocols to enhance client satisfaction while complying with government guidelines.Ensure the highest standards of care for clients, promoting their safety, independence, and dignity.Collaborate with healthcare professionals and care teams to create tailored care plans.Staff Leadership and Development:Recruit, train, and mentor staff members to cultivate a skilled and motivated workforce.Promote a positive workplace culture that encourages teamwork, professional growth, and employee satisfaction.Regulatory Compliance:Stay informed about aged care regulations and accreditation standards to ensure full compliance.Lead preparations for audits and assessments.Quality Assurance:Monitor and assess the quality of care and services provided, implementing continuous improvement strategies.Collect and analyse data to identify areas for enhancement and best practices.Financial Management:Collaborate with the executive team to develop and manage the budget, ensuring effective resource allocation for financial sustainability.Manage costs while upholding the quality of care and services.Client and Carer Communication:Foster open and transparent communication channels with clients and their families.Address concerns, feedback, and inquiries with compassion and in a timely manner.Preferred QualificationsDegree in Healthcare Administration, Business Management, or a related field.Demonstrated leadership experience in managing aged care facilities or healthcare organizations.In-depth knowledge of aged care regulations, compliance, and accreditation standards.Strong interpersonal, communication, and conflict resolution skills.An empathetic and compassionate approach to resident care and staff management.Solid financial acumen and experience in budget management.BenefitsCompetitive salary and benefits package.A collaborative and supportive work environment.
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