General Manager, Member Services

General/Business Unit Manager (CEO & General Management) Our client is a dynamic, well respected and purpose driven market leader. They are a true Qld Icon who enjoy a high-profile presence and demonstrate a genuine passion for operating as the Voice of their membership base. In fact, their B2B membership base is recognised as one of, if not the largest of its kind in the country. They are a market leader in their sector, and are very proud of their undisputable history of success bringing best in class advice and professional consulting services to their members. This high profile and well-established service provider is in growth, and today they are seeking to appoint into this newly created position within their ELT, a talented General Manager, Member Services to take full accountability for their operational performance, team engagement and development, their customer experience and the identification and continuing growth of their service offerings. The successful GM Member Services will be a dynamic, innovative/ entrepreneurial, commercially astute, qualified and experienced professional, with proven success proactively leading the growth strategies of a B2B service driven organisation. You will have the opportunity to take full accountability for talented teams of sales and professional advisory services practitioners, of the organisation's membership and customer growth strategies, and driving the ongoing value they offer their members. Our client is a dynamic, well respected and purpose driven market leader. They are a true Qld Icon who enjoy a high-profile presence and demonstrate a genuine passion for operating as the Voice of their membership base. In fact, their B2B membership base is recognised as one of, if not the largest of its kind in the country. They are a market leader in their sector, and are very proud of their undisputable history of success bringing best in class advice and professional consulting services to their members. This high profile and well-established service provider is in growth, and today they are seeking to appoint into this newly created position within their ELT, a talented General Manager, Member Services to take full accountability for their operational performance, team engagement and development, their customer experience and the identification and continuing growth of their service offerings. The successful GM Member Services will be a dynamic, innovative/ entrepreneurial, commercially astute, qualified and experienced professional, with proven success proactively leading the growth strategies of a B2B service driven organisation. You will have the opportunity to take full accountability for talented teams of sales and professional advisory services practitioners, of the organisation's membership and customer growth strategies, and driving the ongoing value they offer their members. Your key responsibilities will include: Reporting directly to the CEO and as a member of the Executive Leadership Team, you will lead a dynamic and purpose driven team of specialists whilst leveraging off intel from across the broader business and voice of members. This is a key strategic role that acts as a critical commercial leader to manage ongoing operations as well as working with your peers to seek out new opportunities.As a highly customer focused leader, you will adopt and implement the latest approaches and technologies to support our members and businesses and always seek new opportunities to develop relevant and timely products and services for the Queensland business community.Your ingenuity and leadership ability will see you succeed in setting up and delivering the newly established business advisory function which will provide practical solutions to support businesses with their day-to-day business needs, as well as providing support so that they can thrive into the future.You will have the opportunity to leverage off your Business development expertise to identify, pitch and ultimately launch new business streams, identified through well executed market research/voice of member & market data/intel.What you will bring to the role:Tertiary qualification(s) in Business, Finance, Marketing, or a related discipline.Master's degree level preferred.Demonstrated successful senior leadership in a complex organisation with demonstrated business skills, sales aptitude and commercial acumen, having successfully driven business growth and achieved targeted results in member based or B2B environments.Strong business acumen and commercial thinking with experience in diversifying revenue streams.An understanding of growing a membership or customer base, including an understanding of measures which have been effective in encouraging participation.A strong focus on customer experience.An understanding of the business landscape in Queensland, and an awareness of the opportunities and challenges.Very confident negotiation and influencing skills.Experience in project management and grant management.Excellent communication and interpersonal skills, with the ability to build strong and respectful relationships with members, partners, and stakeholders.Proven experience in leading and developing high-performing teams.Strong analytical and problem-solving skills with the ability to use data and insights to inform decision making and drive performance improvement.Knowledge of industry and government trends and developments.Ability to thrive in a fast-paced, ambiguous and changing environment as well as the ability to work under pressure, prioritise and manage multiple tasks, and meet deadline.Transformational leadership skills, coupled with interpersonal skills and judgement with a history of success in inspiring confidence and trust in staff, members, stakeholders, and other organisations.Experience in advisory or consulting strategy, management, and delivery, with a proven track record of establishing and growing a multifaceted advisory team. What's in it for you?  Rem: $200,000 base + super + parking +The opportunity to take on a key role in driving strategies that allow our client to deliver on its promise to support their B2B members (corporates and SMEs) to thrive and prosper, ensuring a positive impact on the communityThe opportunity to lead in an iconic, for-purpose organisation and make a real difference! This is genuinely an exciting career opportunity for a talented General Manager, Member Services to take overall responsibility for the membership and customer growth strategy, ensuring they continue to deliver ongoing value to their members. For a confidential discussion please call Louisa on 0459 991 061 or simply apply now by following the link. Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? What's your expected annual base salary? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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