ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
ABOUT THE ROLE Mounties Group is now seeking an experienced, self – driven and team leading individualas aGaming Service Executive with relief duties as a Gaming Supervisor, to join our Gaming department at our Flagship site in Mount Pritchard on a full-time basis.
The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled.
Some of your key duties asGaming Service Executivewill include:
Overseeing the gaming operation in our VIP lounge ensuring that customer service delivery is timely, effective, and efficient and that it exceeds the Top tiers expectations and a positive experience.Ability to anticipate and accommodate to customer's needs & exceed customer expectationsEnsure our Top Tier members receive an exceptional customer experienceDevelops a thorough knowledge and understanding of EGM (Electronic Gaming Machines), MTGM (Multi-Terminal Gaming Machine) and gaming systems and assists operationally as required (e.g., payouts, machine faults etc.)Demonstrate thorough knowledge of system related productsBe in the know with all updated gaming, marketing and Food and Beverage promotions in order to promote them to our customersAssist with the administrative requirements of the Gaming Department, complete data entry requirements, and maintain customers data and files with entirety, ensuring confidentiality at all timesSome of your key duties as aGaming Supervisorwill include:
Lead the team to ensure our overall customer service experience is fulfilledEnsure the smooth day to day running of the Gaming Floor OperationParticipate in performance managementMaintaining and reporting relationshipsEnsure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodiesABOUT YOU The ideal candidate must hold the following as a minimum:
Minimum 2-3 years' experience in a large club/ organisationStrong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations to ensure the Clubs complianceA good practical knowledge of safe WH&S practicesExceptional groomingExcellent time management & organisational skillsExcellent Verbal and written skillsExcellent critical thinking skillsStrong communicationCapability of working both independently and in a teamComfortable working in an agile environmentPossess a current NSW Liquor and Gaming RSA/RCG and Advanced RCG competency cardPossess a current Provide First Aid certificationFull availability to work across a 7-day week rosterOUR BENEFITS Paid above Award rates and allowancesOpportunity to grow and develop your careerOnsite ParkingUniforms providedDiscounted gym membershipDiscounted meals with our restaurants onsiteWHY MOUNTIES? We have over 250,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
GROUP WINNER OF: Western Sydney Business Awards – Employer of Choice 2020Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020Clubs NSW – Clubs and Community Award for Emergency Services 2023If you have a positive can-do attitude and are ready to embrace an exciting new opportunity, we'd love to hear from you!
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