Life at Vinnies At Vinnies, we are what we do.
We believe in making a difference.
We are one of Queensland's most-loved charitable organisations and are committed to leading with our values and mission at heart.
We work together to build a legacy that we can be proud of, supporting those in need within our communities.
Our companions are why our journey started, striving to shape a more just and compassionate society.
Our employees, members and volunteers are the reason our journey continues, and why we will succeed.
What we can offer you Work with a purpose – not your average organisation and not your average role!
Competitive hourly rate and excellent employment benefits under our Employee Agreement Salary packaging arrangements – helping you save on tax Access to our Employee Assistance Program – our employees are our most valuable asset A welcoming and inclusive environment where you'll always feel part of a team Your role As the Fundraising Officer – Supporter Care, you will play a pivotal role in supporting the Fundraising, Marketing, and Communications (FMC) team.
You will be the first point of contact for our valued supporters, fostering quick and meaningful relationships.
Your responsibilities include processing donations, maintaining the supporter database, and providing general administrative support.
You will work both independently and collaboratively to assist in delivering a range of Vinnies QLD projects and events.
This role ensures timely and accurate support focused on our donors, enabling the Society to achieve its fundraising goals.
Society's mission and values The Society is a lay Catholic organisation that aspires to live the gospel message by serving Christ in the poor with love, respect, justice, hope, and joy, and by working to shape a more just and compassionate society.
Commitment, compassion, respect, integrity, empathy, advocacy, and courage are our values.
We work together in an environment where our people have a shared understanding of how we behave towards each other, the individuals, and communities we serve, our supporters and all those we are in contact with through our good works.
Key responsibilities Provide administrative support to the Fundraising, Marketing & Communications team professionally and promptly, as directed.
Support fundraising department operations , including donation processing, CRM and third-party site transactions, batching, receipting, and assisting with the monthly income reconciliation in partnership with the Finance department.
Take responsibility for following the daily banking process, including preparation of paperwork, funds and depositing via Australia Post and CBA.
Utilise The Raiser's Edge database for developing queries, data imports, data entry, and ensuring data accuracy and hygiene, under the guidance of the Fundraising Operations Coordinator.
Process regular giving donations according to the agreed schedule, with guidance from the Fundraising Coordinator - Individual Giving and direct line manager.
Maintain regular giving donation details in the CRM, including handling declined or expired credit cards, quality assurance checks, and end-of-financial-year receipting.
Provide support for invoice processing, credit card management, financial reconciliations, and maintenance of financial records.
Prepare basic data analysis for ad hoc or regular fundraising reports, as directed.
Deliver high-level of donor care via phone and written communications.
Review and contribute to the improvement of established processes , ensuring administrative procedures are updated for efficient and timely service delivery.
Perform tasks such as filing, scanning, photocopying, managing departmental stock take of supplies, and re-ordering as needed.
Support the FMC team with preparation for meetings , including room bookings, calendar management, and minute-taking.
Undertake sporadic receptionist duties on an ad hoc basis.
Foster a culture of safety, operational excellence, and continuous improvement, demonstrating year-on-year improvements in all areas.
Perform other duties as assigned by your Manager.
Support a culture of safety, operational excellence and continuous improvement throughout the operations, with demonstrated year on year improvements in all areas.
Undertake other duties, which are assigned from time to time by your Manager.
Comply with all WHS duties and responsibilities as a worker in accordance with the document WHS Directive: WHS Roles and Responsibilities and the WHS Act 2011.
In all duties, comply with the behavioural expectations set out in the St Vincent de Paul Society Queensland Code of Conduct, and our policies and procedures.
Qualifications and experience Minimum Certificate III in Business Administration or equivalent professional on-the-job experience in either Administration, Marketing, Finance or a related field.
Previous experience in basic financial processing and reconciliation.
Microsoft Office suite proficiency including in Word, Outlook and Excel.
Exemplary phone manner and a professional attitude which promotes SVdP's core values.
Ability to work with a diverse range of key stakeholders.
Personal aptitude for attention to detail and data accuracy.
Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society.
