Full Time Ict Support Technician

Job Title: ICT Support Technician

We are seeking an experienced ICT Support Technician to join our team.

Key Responsibilities Provide helpdesk support for all users, including administrative and teaching staff as well as students when required.Help troubleshoot and resolve IT issues.Assist in maintaining hardware and software asset records.Provide real-time in-classroom support when required.Assist with installing, upgrading, and maintaining ICT resources including hardware, software, and physical infrastructure.Help with new rollouts, software installation, and deployment tasks.Assist with the maintenance of technical procedure documentation.Maintain equipment in a clean and tidy state.Monitor classroom sets of laptops/iPads when necessary.Monitor desktops, printers, laptops, iPads, etc., for operational failure.Essential Criteria Bachelor's or master's degree in IT or related field.Minimum two years of experience in a similar position.Excellent communication, leadership, and stakeholder management skills.Experience with Microsoft Office 365.Experience, confidence, and patience working with users of all skill levels.Experience in providing helpdesk and IT system support services.Desirable Criteria Knowledge of ICT industry trends and technologies.Microsoft or Apple certifications.If you are an experienced ICT Support Technician, please share your CV at: ******.
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