Job Number 24182545Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFront Office SupervisorBeautiful location on the Elizabeth Quay waterfront5 minutes walk from Elizabeth Quay station and close to public transportFree Employee Duty MealsFree breakfast cereal, coffee and tea throughout the dayDiscounts on hotel rooms and food and beverage with Marriott InternationallyDiscounts on retail venues around the locationMarriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental LeaveRecognition and wellbeing programsTraining and Career Development opportunities within an international brandLaundry BenefitEmployee activities and celebrations throughout the yearAbout the RoleDutiesProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.Set up accurate accounts for each guest according to their requirements.Enter Marriott Rewards information and ensure rates match market codes, document exceptions.Secure payment prior to issuing room key, verify/adjust billing.Compile and review daily reports/logs/contingency lists.Complete cashier and closing reports.Supply guests with directions and property information.Accommodate guest requests, contacting appropriate staff if necessary.Follow up to ensure requests have been met.Process all payment types, vouchers, paid-outs, and charges.Balance and drop receipts.Count and secure bank at beginning and end of shift.Obtain manual authorizations and follow all Accounting procedures.Notify Loss Prevention/Security of any guest reports of theft.Skills & ExperienceResponsible Service of Alcohol from Nationally Accredited Training provider (RSA)I'm Alert Food Safety Certification (from City of Perth)Experience working in customer service role requiredPassion for customer serviceUnrestricted working rights for AustraliaOnly shortlisted candidates will be contacted to go through our selection process.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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