Front Office Supervisor - Crown Metropol PerthFull-timeBetter begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.
The Role Crown is the ultimate destination for luxury, with our three established hotel brands: Crown Towers, Crown Metropol, and Crown Promenade offering unique experiences for all guests.
We're seeking an experienced Front Office Supervisor to join the Metropol Team.
Your key responsibility will be to supervise the daily operation of the Front Desk and oversee the Front Desk in the absence of the Duty Manager during each rostered shift.
This is to be achieved by appropriately managing the activities of the Front Desk and ensuring maximum guest satisfaction, maintaining professional standards of service, and ensuring that Crown Hotels policies, procedures, and brand standards are adhered to across the Front Office department.
About You You'll bring the following:
Hotel supervisory experience within a superior hotelStrong knowledge of computer applications including Microsoft Office suite of productsKnowledge of the Opera Property Management System or similar is advantageousAbility to effectively lead and motivate team membersAbility to inspire the team and have a strong focus on continuous performance improvement and developmentExperience managing day-to-day financial requirements such as ordering/reconciliations and effective labor managementTo be successful, you'll have:
Hospitality or business-related qualification is preferredWhat you can expect from us On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities, visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights, and experiences from people of different races, ages, religions, cultural backgrounds, genders, people with disabilities, people who identify as LGBTIQ+, and Aboriginal and Torres Strait Islander; people like you.
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