Job description m. hotel is a family-owned hotel & accommodation provider located in the heart of Sale. It has recently undergone a full refurbishment and rebrand, quickly winning guests over one stay at a time. m.hotel are in search of their next Front Office Receptionist to join their elite, vibrant, diverse and friendly team.
About the Role: You will be self-motivated and self-disciplined and have a natural ability to work within a team environment. You play an important part in first impressions for our guests. You have availability throughout the week and on weekends and understand that our operation hours are from 8 AM to 8 PM on a rotating roster. What you'll be doing: Greet guests and provide exemplary customer service. Answer all phone calls, redirecting if necessary. Handle all bookings, check-ins, and check-outs. Issue room keys and provide an overview of room and amenities. Liaise with other personnel to ensure all standards are met. Provide concierge services to assist with guest needs. Ensure front office area is kept neat and tidy. Motivate and embody the positive and fun culture we have at our properties. Provide information on local attractions and activities, and assist with specific guest requirements. Skills & Experience: Previous experience in a similar role is preferable, but not essential. A good eye for detail and excellent time management skills. A positive attitude, who can problem solve. Impeccable interpersonal skills, to make customers and your team feel at home. Have a great sense of humour. In return for your contribution to the business, you will be rewarded with a remuneration package commensurate to your experience, entitlement to bonuses and a clear pathway for growth and progression.
If this sounds like you, don't hesitate and apply now. This position will fill fast.
Job Types: Casual, Full-time, Part-time
Starting Pay: $31.23 per hour
Benefits: Professional development assistance Employee discount Unlimited annual leave Schedule: 8 hour shift Afternoon shift 3pm-8pm Flexible hours considered Sunday to Monday operating shifts Morning shift 8am-3pm Rotating roster Supplementary Pay: Overtime pay Penalty rates Ability to commute/relocate: Sale, VIC 3850: Reliably commute or planning to relocate before starting work (Preferred) Application Question: In 20 words or less, describe why you would like to work with our team. Work Location: In person
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