Gold Coast | RACV Royal Pines Resort
Full-time
Competitive salary + penalties | Discounts on RACV products & resorts
Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
An exciting opportunity has become available for a full-time Front Office Receptionist, to join our rooms division team and welcome guests with a warm and friendly smile. In this service driven role, you'll be the face and first point of contact for guests at RACV Royal Pines Resort. You'll be on your feet at the reception desk, interacting with guests in a professional manner, to deliver exceptional customer service.
Full availability and flexibility is required to work a rotating roster, Sunday-Saturday, between 7am-11pm, inclusive of evenings, weekends & public holidays.
This could be just the right role for you?
Reporting to the Duty Manager, your key responsibilities for the role include:
Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities
Perform administration duties, answer incoming calls, general enquiries & assisting guests with their requests
Receive, record and process enquiries and bookings
Maximize accommodation bookings by upselling/upgrading
Cross sell & upsell products & services
Assist with lobby shop sales, process payments, maintain records and accurately collect, receipt, and record all monies
Communicate & collaborate with other departments, ie. restaurant reservations, concierge, housekeeping, security, maintenance, spa & golf
What you'll need to be successful
Experience in front office reception in 4-5 star hotel/resort environment
Opera PMS experience, preferred
A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills
Excellent administration & MS Office application skills
Attention to detail, ability to problem solve, be organised and possess efficient time management skills
Be friendly, confident, self-motivated and enthusiastic with a positive attitude
Work well under pressure, in a team environment and with diverse groups of people
Excellent personal presentation
We are Offering
Full-time 38 hours week | Competitive salary + penalties for evenings, weekends & public holidays
Discounts on RACV products & resorts
Employee of the month awards & recognition
Uniform
Parking onsite
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link.
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