Receptionist and Strata Support ConsultantSouthport QLD 4215, Australia Req #328Join PICA Group as a Casual Receptionist and Strata Support Consultant in our Southport branch!Are you ready to be a pivotal part of a dynamic team? PICA Group, a unique network of industry specialists in strata and facilities management, developer advisory, debt recovery, and legal services, is looking for a Full-time Receptionist who can also assist the Strata Support team when needed. This hybrid role is essential to delivering top-notch strata management services to our clients.Objectives:Hybrid Role: Balance front desk reception duties with stellar customer service.Customer Service Excellence: Provide informative, courteous, and professional service to all clients.Communication Pro: Respond to inbound calls and emails from external clients, industry contacts, and internal branches with confidence.Manage Expectations: Confidently handle customer expectations and demonstrate initiative and responsibility.Problem Solver: Research, identify, and resolve customer complaints using applicable software, and follow up on customer calls as needed.Call and Email Handling: Take up to 120 emails daily as well as incoming calls for the CBD office.What Makes You Stand Out:Experience: At least 1 year of experience in a fast-paced, customer-facing role requiring initiative, proactivity, and multitasking.Tech-Savvy: Proficient in using contact management software like Genesys or similar, and quick to learn new technologies.Customer-Centric: Recognise the value of your role in providing frontline support and always offer friendly, enthusiastic guidance.Strong Communicator: Demonstrate strong listening skills and experience in problem-solving and guiding customers through resolutions over the phone.Detail-Oriented: Ensure all customer records are accurate and timely and respond to requests for information promptly.Team Player: Work well with other internal departments and present a can-do attitude in challenging situations.Industry Knowledge: Background in real estate or other professional services is highly regarded.Join us at PICA Group and be a key player in enhancing Australia's community living by caring for our clients' most valuable assets—their investments and homes.What we can offer you!A Day Off – On your birthday because you deserve it!Benefits - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.Ready to make a difference? Apply now and become an integral part of our vibrant Southport team!How to applyIf you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak-up culture where our people bring their whole selves to work to enhance community living for all.You must have the right to live and work in this location to be considered for this opportunity.
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