Summary At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
We have an exciting opportunity for a part-time Night All Rounder to join our team at Australia's largest hotel.
Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
Benefits for working with Hyatt Include : After 90 days of service, 6 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)Generous discounted accommodation worldwide within Hyatt for associates as well as friends and familyReward and recognition programsLearning and development opportunitiesFully laundered uniformDiscounted city parkingThe opportunity to join an international group with endless career opportunitiesThe Role : As the Night All Rounder, you will be responsible for answering phone calls, welcoming and checking in guests, delivering guest request amenities, assisting with housekeeping runner tasks, following up with room checks and moves, and assisting in check-out procedures, including luggage handling and storage. You will also assist the Night Auditor with daily financial audits and any ad hoc tasks assigned to you by the Manager on Duty.
Our ideal candidate will possess : Strong problem-solving skillsA friendly demeanor and excellent interpersonal skills to relate well with customers from diverse backgroundsAbility to anticipate guests' needs through observation and offer prompt, efficient service either personally or through effective communication with other associatesA professional customer service-friendly personalityExcellent presentation and groomingProficient use of OperaLiteracy with computer programsResponsibilities Include : Creating memorable experiences for our guests through care and empathyBeing one of the points of contact for guests and visitorsAssisting with guest inquiries and recommendationsAnswering phone callsAssisting with luggage and the check-in/check-out processAssisting with the night audit processAiding in the operations for the day team to ensure exceptional service is provided around the clock #J-18808-Ljbffr