Front Office Manager | The Star BrisbaneApply now Job no: 532047
Work type: Permanent Full Time
Location: Queensland
Categories: Front Office, Management
Join our team at The Star Brisbane.
The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Front Office Manager, reporting to the Hotel Operations Manager, provides the chance to take ownership and inspire your team to surpass guest expectations by genuinely dedicating yourself to delivering excellent service. Your primary focus is on improving customer service, enhancing team member performance, and fostering development to ensure an elevated experience for our guests.
A few of your responsibilities Ensure the Front Office team is led with professionalism, efficiency, and effectiveness dailyOversee customer relations and carpark operations to create unforgettable experiences while promoting a positive work atmosphere for the teamManage guest queries and concerns with a diplomatic and empathetic approachControl the Front Office labour costs and operating expenses while ensuring operational requirements and service levels are metClearly demonstrate our commitment to service excellence through effective implementation and delivery of The Star valuesEncourage and demonstrate a positive working relationship across all departments at The Star BrisbaneWhat we will be looking for Experience in Opera PMS will be advantageousDiploma or degree in hospitality managementStrong organisation and time management skillsAbout you You will be an experienced hotel professional, with previous leadership experience, and have familiarity utilising Opera PMS. In addition, you will be highly passionate in delivering guest excellence and have demonstrated experience leading and developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.
Your role will be critical in leading the team through change and continued success. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.
Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position. What can we offer you?
• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city
• Up to 30% Discounts across award-winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and bringing your best self
• Lifestyle discounts including gym memberships, retail discounts and laundry services
About us
The $3.6 billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our Culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
It's your move
Make your next move by clicking the link below.
Advertised: 20 Dec 2024 E. Australia Standard Time
Applications close: 31 Dec 2024 E. Australia Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
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