Field Operations Supervisor (Scheduling/Administration)Posted: 14/11/2024
Closing Date: 01/02/2025
Job Type: Full Time - Permanent
Location: Mackay
Job Category: Administration,Operations
MST's dedication to quality & safety has allowed us to become a leader in our industry – we are committed to maintaining quality systems and practices that ensure our products and services empower our clients with bespoke solutions.
Our vision is to become the number one choice in digital transformation for harsh industrial environments – we are innovative and agile, leveraging vast global resources.
Reporting to the Operations Manager, the Field Operations Supervisor will be responsible for coordinating and optimising the scheduling and dispatching of Communications Technicians to customer sites.
Job DescriptionYou will also: Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.Optimise schedules to maximise efficiency, reducing operational costs where possible.Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.Supervise/manage all administrative tasks, such as quoting, invoices and approving time sheets.Manage the maintenance of the Mackay office, company vehicles, and equipment.Desired Skills and ExperienceWhat are we looking for? 2-3 years' experience in a similar role, scheduling and coordinating field staffMotivated, customer-focused, and skilled administrator with a mining or heavy industry backgroundStrong experience developing trusted relationship with internal and external stakeholdersExperience using an ERP system, ideally SAPProven ability to plan and prioritise work #J-18808-Ljbffr