Company Description Are you a dynamic hospitality professional ready to lead and inspire? At Mercure Sydney Bankstown, we're seeking a passionate Front Office Manager to be the face of our hotel, ensuring unforgettable guest experiences every day.
As the heartbeat of our vibrant Front Office team, you'll manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. With a focus on innovation, teamwork, and a flair for problem-solving, you'll create a welcoming environment where every team member and guest feels at home.
About Us: Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
We're so much more than hotels—we're creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Job Description This is a great opportunity for a strong Assistant Manager to take the next step in their career.
As our next Front Office Manager reporting directly to the General Manager, you will: Lead the Front Office Team to deliver peak moments to our guestsCreate welcoming environments and memorable moments for both guests and team membersDrive guest service initiatives within a diverse Front Office TeamEmpower the team to consistently exceed guest expectationsCoach and mentor Guest Service Agents and Assistant Managers in their career developmentCollaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activitiesBe mentored by an experienced General ManagerQualifications Your Skills and experience include: Previous leadership role in a small to medium size propertyRoster and Revenue Management preferredUnderstanding of hotel property management systemConflict resolution and negotiation skillsFlexibility to work across morning and afternoon shifts and weekendsAbility to train and mentor the teamHold a valid Responsible Service of Alcohol and First Aid certificate.Additional Information What's in it for you: An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorCareer mobility opportunities within our International Hotel GroupGlobal perks in hotels and Accor partnersFun, supportive, and collaborative working environmentOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
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