Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane's finest 5-star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.
About the Role We are currently seeking a Duty Manager to join our amazing team in the Front Office Department. Reporting to the Rooms Division Manager, you will be supporting the Front Desk, Concierge, and the Communication Teams in their daily operations. As the manager on duty, you will be expected to lead and demonstrate the highest standards of service when engaging with guests from arrival to departure, and responding to all requests, inquiries, and complaints during their stay.
Duties and Responsibilities Provide welcoming, professional, and courteous service to all guests from arrival to departure.Handle guest requests, inquiries, and complaints appropriately and with professionalism.Ensure the Front Office maintains a professional manner and is up to date with VIP guest movements, hotel events, local attractions, and activities.Assist in the coordination of Hotel activities, training, and developing of team members.You will be rostered over a 7-day cycle, either on a morning or late shift, though some night shifts may be required to cover leave of the night team.Skills and Experience Minimum 2 years Front Office experience in a 5-star hotel (preferred).Comprehensive understanding of all aspects of the Front Office Department including Night Audit Procedures.Good understanding of hotel operations.Proficient with Excel and Word (Opera highly regarded).Accuracy in all paperwork is essential, so a mixture of computer literacy and interpersonal skills are required.A confident mature disposition, calm and even temperament, and decisive problem-solving are all traits we are looking for in the successful candidate.Excellent communication skills with guests, management, and team members.Culture and Benefits Complimentary Shift Meal.Food & beverage discounts in all F&B outlets within the Hotels. #J-18808-Ljbffr