Front Office & Guest Services (Hospitality & Tourism) Full time About Mercure Brisbane Spring Hill The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
Job Description Assistant Manager – Front Office Reporting to the Rooms Division Manager, the Assistant Manager role acts as the Duty Manager and the Hotel's representative in the absence of the senior leadership team and General Manager.
WHAT YOU WILL BE DOING: Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor's standards.Ensure the smooth and efficient running of the Hotel's operations in the absence of the General Manager or Senior Managers with a high level of customer service provided at all times.Lead by example when attending to guest requests.Have the necessary skills and training to actively resolve complaints and challenges presented by guests.Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.Assist with the preparation of rosters and timesheets in line with the Award requirements.Be a support to all areas of the Hotel, helping and guiding in peak times to eliminate potential issues.Take responsibility for the health and safety of all Hotel visitors, guests, and team members.Qualifications The successful candidate will have:
Diploma in Hospitality or Business Management (preferred)Minimum of 2-3 years relevant experience in the Hotel/Hospitality industryStrong working knowledge of Microsoft suite and OperaHolds a valid QLD Responsible Service of Alcohol (RSA) certificateFlexible availability to work a 7-day rotating roster, including weekends and public holidaysStrong written and verbal communication skills with the ability to actively resolve problems and challengesFull working rights in AustraliaWhy work for Accor? Learn your Way - Access to our Accor Academy so you can learn while you earn!Work Your Way - Flexibility to ensure a work-life balance!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwideAccor's refer-a-friend bonusAccor's Parental Leave SchemeAccess to our Employee Assistance Program #J-18808-Ljbffr