Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956.
Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.
Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.
If you are interested in pursuing a career with an award-winning hospital, welcome home.
Job Responsibilities:Greet every member and customer that approaches the desk.Work quickly and efficiently to meet the needs of the member at the desk.Maintain awareness of the lobby area at all times – intervene as necessary with members or guests who don't check in at the desk.Control facility access, requiring member and guest identification and check in procedures.Answer phones with a smile, direct calls to the appropriate location and take messages appropriately.Schedule fitness orientations, assessments, personal training, massage and other appointments as needed.Conduct point of sale transactions for pro shop, deli, massage, personal training purchases.Conduct tours for prospects, sign up prospects for memberships and follow up with members via the various retention program activities.Receive emergency calls from within the facility and initiate the proper "code" procedures per policy.Assist with facility opening and closing procedures.Cross train to be able to assist in Kids in Motion and the Deli, as per supervisor request and need.Assist members with membership changes, including freezes, charge to account, etc.Log lost and found items that are brought to the front desk.Assist members with locker room needs as requested (unlock lockers, etc.
).Utilize the membership management software in a variety of capacities to ensure proper data collection and entry.Maintain active knowledge of HealthPlex services and programs so as to be able to accurately answer questions.Minimum Requirements:Education: High School diploma or equivalent.
Experience: Some customer service, cash handling, public relations experience.
Preferred: 1+ year of customer service and public relations experience.
Special Skills and Abilities: Able to communicate effectively with a variety of people.Able to speak clearly on the telephone and in person.Able to multitask and deal with difficult customers while maintaining composure.Able to be productive during slow periods.Certifications: AHA HeartSaver First Aid/CPR/AED (Adult and Infant) within 90 days of hire.
Red Cross Basic Water Safety training within 6 months of hire.
Company Profile:Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956.
Today, Citizens is a 317-bed acute care hospital with over 1,200 employees.
Voted "Best of the Best" hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter.
Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center.
Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and da Vinci robotics minimally invasive surgery options.
Benefit Offerings:Health: STD, LTD DisabilitySupplemental Life, AD&DFlexible Spending (FSA)Employer paid life insurance and short term disabilityRetirement/Investment: 457(b) Deferred CompensationPaid Time OffSick leave, Bereavement leave, Jury Duty/Witness ServiceTuition ReimbursementHospital-paid & administered annual immunizationsCitizens Medical Center is guided by its Mission – "to provide quality medical services at a reasonable cost to the citizens of the region."
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