Fraud & Scams Officer

Details of the offer

This is a Fraud & Scams Officer role with one of the leading companies in AU right now -- Westpac -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off. More About the Role at Westpac **The role responsibilities may include (but are not limited to) performing the following activities:** - Servicing inbound and outbound customer telephone calls related to Card Fraud, Digital Fraud, Scams, Merchant Fraud, and Dispute matters - Monitoring Telephone, Internet Banking, Credit Card, Merchant Fraud, Cheque, and secured/unsecured product transactional alerts for Fraud and Scam activity - Creation of scam and fraud files for case management - Refund and recovery of funds - Monitor & manage identity fraud and fraud trends to mitigate losses to the bank - Liaising with internal and external customers with fraud enquiries - General ledgers and reject report reconciliation and investigation - Report fraudulent customers to Equifax - Fraud reporting to the card schemes - Application of and compliance to scheme rules and regulations **The knowledge & expertise required in your new role:** - Previous experience within Financial Crime or investigations in general - Demonstrated experience in a customer service role - Knowledge of banking products and services like transaction accounts, credit/debit cards - Sound communication and interpersonal skills - Operational experience in handling sensitive customer matters - Strong work ethic and time management - Demonstrated ability to consistently meet or exceed targets and benchmarks - Intermediate computer capability - Fraud knowledge desirable
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like Westpac. ? Applying here is the first step in the hiring process for this role at Westpac. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.


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