Our client is seeking a Fraud and Scams Officer to join their Corporate Services Division. This role is pivotal in protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will be at the forefront of identifying, investigating, and preventing fraud and scams that target customers. You will work closely with both customers and internal stakeholders to manage and resolve cases effectively while ensuring a positive experience for all involved.
12-month initial contract with potential permanent conversionHybrid work from home after trainingExtensive knowledge of Fraud & Scams or AML and KYCResponsibilities: Handle inbound and outbound calls to and from customers regarding suspected fraudulent activities and scams.Investigate and resolve cases of fraud and scams by gathering information, documenting findings.Liaise with internal fraud teams and external stakeholders when necessary.Assist in identifying patterns of fraudulent behaviour, ensuring early detection.Follow established fraud prevention procedures, ensuring compliance with regulatory and security standards.Provide clear communication and updates to customers throughout the resolution process.Identify opportunities for improving fraud detection and prevention processes.Requirements: Experience within banking or financial services (desired).Previous experience within Financial Crime, Fraud, Scams or investigations in general.Prior customer service experience including call handling.Investigative mindset and strong analytical skills.Critical thinking ability to interpret information and make decisions.Comfortable working independently managing your own case load.Computer literacy with ability to work with multiple systems with easeAboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Maggie Bartley on +61 2 8289 3147 for a confidential discussion.
Contract Type: TEMPORARY
Specialism: Banking & Financial Services
Focus: Operations
Industry: Banking
Salary: AUD40 - AUD45 per hour + + Super
Workplace Type: Hybrid
Experience Level: Associate
Location: Western Sydney
TEMPORARY Job Reference: 2013170/001
Date posted: 17 October 2024
Consultant: Maggie Bartley
sydney banking-financial-services/operations 2024-10-17 2024-11-16 banking Parramatta New South Wales Parramatta AU AUD 40 45 45 HOUR Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
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