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Help Desk & IT Support (Information & Communication Technology)
Full time
Take the next step in your IT career and join the IT team at an international marketing analytics and strategy advisory firm!
About the Role
We have an opportunity for a high achieving, degree-qualified professional to join our team as an IT Systems Administrator on site in our Melbourne office on a full-time basis. You will provide support for the firm's information and collaboration technologies in a purpose-built, hybrid working office to support your colleagues to fulfil their team and client requirements efficiently and effectively.
You will have input into technology requirements to support the business objectives of the organisation, and our colleagues, whilst delivering excellent customer service. We will rely on you to provide advice and support on optimising the IT experience of our firm and will seek your assistance and perspective in delivering to the information, privacy and data security requirements of our clients.
The IT Systems Support Officer, reporting to the Head of Application Development & IT, will be joining the IT team.
The role will involve the following:
Provide technical on-site IT support as per defined SLA's and response times Knowledge of DNS, DHCP, DFSR, VPN, Active Directory and GPO Experience with Microsoft Office 365 & Exchange 365 Experience working on Windows 10/11 as well as with Linux Troubleshooting and Installation of new hardware Firewall configuration, network switches & LAN/WAN configuration Experience with AWS/Azure Experience with Microsoft Intune Strong focus on Data Security About You
You are a high achiever who has a curious mind and enjoys providing IT support. You're naturally energetic and passionate about solving IT challenges. You strive to deliver exceptional results and are always at the top of your game. You will bring to the role:
Completed an IT-related degree Experience in a similar role supporting, maintaining and troubleshooting IT Networks and Cloud services highly desirable Ability to display sound troubleshooting & fault analysis skills Demonstrate excellent verbal and written communication skills Ability to handle multiple tasks and handle pressure situations Strong focus on customer service About Us
We are looking for driven, curious and smart people to be a part of our dynamic and innovative team. We are more than a Customer and Marketing Analytics, Strategy and Advisory firm with a 28 year history. We are focused on driving impactful outcomes for our clients and successful career-building outcomes for our colleagues.
With the largest marketing science team in Australia, we are a leading customer and marketing analytics and strategy advisory firm partnering with clients in Australia, North America and the Asia region. We take pride in helping our corporate clients – including Australia's biggest and most respected brands, alongside the disrupters and up-and-coming challenger brands - to drive market share growth. We trust our team to get the job done.
We support diversity and inclusion at all levels and acknowledge and reward performance. We also know work shouldn't be all work; we like to build connections and have fun too - with regular social events, benefits, wellbeing programs and all the perks of a brand new, purpose-built office (est. 2021) with the latest collaboration technologies to support our flexible and remote working policies.
What we can offer you
Stay sharp with access to our Learning & Development program "Always Learning" where resident Forethought specialists share the latest industry and academic insights. The "Forethought Social Committee" creates a healthy social calendar, and our Employee Assistance Provider, Assure, offers employee support. Extend your summer with the "Summer Fridays" initiative. Head home early every Friday from December to February. Our "Dress for your day" philosophy is all about a more relaxed dress code suited to your day's activities. Paid Parental Leave Program that extends your entitlements as primary and secondary caregivers as you extend your tenure at Forethought. If you would like to be a part of our next growth phase, we hope to hear from you!
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