Lovedale, Newcastle, Maitland & Hunter NSWAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service. Rydges is the second largest hotel company in Australia.The award-winning Rydges Resort Hunter Valley consists of a mix of 418 hotel rooms and outside villas. The resort is a sprawling playground in the heart of wine country, where there's something special for everyone!About the roleLovedale Bar + Grill at Rydges Resort Hunter Valley is looking for an enthusiastic and experienced Duty Manager to join our team full-time. In this pivotal role, you will oversee daily operations, ensuring exceptional service and a seamless experience for our guests. We seek a proactive leader who thrives in a dynamic environment and is passionate about hospitality.What you'll be doingSupervise and coordinate the front-of-house operations, ensuring all service aspects meet the venue's high standards and guest expectations.Lead, train, and mentor staff to foster a culture of excellence in customer service, enhancing team performance and guest satisfaction.Manage guest inquiries and resolve complaints promptly, ensuring a positive experience for all patrons.Monitor inventory levels and assist with ordering and stock management to maintain operational efficiency.Ensure compliance with health and safety regulations, as well as venue policies and procedures, to uphold a safe and secure environment for both guests and staff.Collaborate with the Venue Manager in budgeting and financial management, providing insights into operational performance and cost control.Assist in planning and executing events, coordinating logistics and staff assignments to ensure seamless operations.What we're looking forSignificant experience in hospitality management, particularly in a supervisory or management role within a restaurant or bar environment.Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.Excellent problem-solving capabilities and a customer-focused mindset.Proficiency in hospitality management software and Microsoft Office Suite.Flexibility to work varied shifts, including weekends and public holidays, in a fast-paced environment.A thorough understanding of health and safety regulations applicable to the hospitality industry.What We OfferCompetitive salary and benefits package, commensurate with experience.A collaborative work environment in a picturesque setting within the Hunter Valley.Opportunities for professional development and career advancement within the Rydges brand.Candidates who possess a passion for hospitality and the necessary skills to contribute to the success of Lovedale Bar + Grill are encouraged to apply.
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