Job DescriptionLead by example to provide efficient, friendly & professional food & beverage service to all guests.Responsible for managing the front of house operations to ensure we are providing high-quality service to our customers.Supervision and support of all lounge areas as required.Define the organization of work to be performed by the team members, and supervise, coordinate and plan daily activities of personnel.Handle different guest challenges and situations and be part of the first response emergency team.Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.Reporting of sickness, absence, punctuality, etc.
issues to the Lounge and T&C Manager.Achieve budgets, customer satisfaction targets, and other business metrics.Receive and deal with verbal complaints; forward to the Lounge manager when necessary.Communicate directly with your front of house team, kitchen team, and higher management to provide them with all relevant/needed information.Assist with implementing training programs for all employees, conduct induction and skills training.Maintain and improve quality service in our lounges.Maintain standards of hygiene for food handling and presentation as prescribed by council/legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.Ensure that ACCOR and Brand policies are respected.Excellent knowledge of software operation and usage.Check discrepancy report and act accordingly.Train junior team members and coordinate the monthly on-the-job training for the whole department.Log and inform your Manager of any system problems & workplace injuries.Assist with protecting and maintaining control of the lounge and bar areas.QualificationsA passion for people and creating the next generation of hospitality leaders.Previous experience managing a team of 20 team members or more.Preferred territory education.Ability to support and guide team members to reach operational expectations.Prior experience working with Ento, Intelex or a related system.Preferred previous experience in a similar role.Strong interpersonal and problem-solving abilities.Fluency in English; additional languages are a plus.Good interpersonal skills and self-confidence.Good sales skills.Good presentation.Additional InformationEmployee Benefits for your hard work!Work with two iconic businesses and experience the buzz of the airport and the Lounges.Excellent working conditions & fantastic career opportunities.Hotel discounts worldwide.Access to staff duty-free store.Salary-based position.Qantas & Jetstar Discounts – Domestic & International Travel (T&C Apply).You will be engaged to work under the Hospitality Industry (General) Award (MA000009).Note: Successful applicants will be required to undergo a Federal Police check at their own cost (will be reimbursed once approved) in order to gain ASIC certification.If you would like to be a part of our team, please apply now.
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