Flights Emergency and Support Specialist Location: Sydney A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business.
We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.
EF Education First, the world leader in international education, is looking for a passionate, organized, and hardworking, Flights Emergency and Support Specialist to join EF's in-house travel agency EF Travel.
In this role, you will be a member of an energetic, multinational team that is staffed across continents and report to the Manager of the Flights Emergency and Support Team (FEAST).
In this role, you will be handling all aspects of rearranging flights for EF customers during on-tour flight disruptions.
It is a FEAST member's responsibility to take ownership of all flight-related emergency situations they are assigned, in-office and on call, to find the best alternative flight itinerary for our customers.
This position involves travel to other EF offices globally and close cooperation with your colleagues in our Sales and Land operations departments, as well as daily contact with airline suppliers.
The ideal candidate is a strong team player with a great ability to multi-task, while being flexible and ready to make decisions in the moment.
This person loves to be in the center of the action and serve our travelers and products when they need it the most.
This role does provide additional compensation to cover required shifts that are out of normal business hours.
Start date for this full-time position is January 6, 2025.
What you'll be doing Booking and making changes to existing flight reservations while building and maintaining positive relationships with our airline partners.
Gaining in-depth knowledge of airline contracts and various EF Products to ensure we are considering all possible flight and service options.
Case managing flight disruptions and emergencies (approx.
75% of the workload for the calendar year).
Types of cases include, but are not limited to flight cancellations, flight delays, early returns, denied boarding, or voluntary changes.
Fielding emergency calls in office and working closely with dedicated On-Tour support teams across all EF Tours products to provide options to travelers.
Traveling to one of our EF offices abroad at least one time each year.
Working with a product specific Travel team or the Central Take Off Team to provide support during low season, on a case-by-case basis.
Taking on-call shifts (split evenly between 12 team members) between the months of March through July as well as September.
Supporting your fellow Travel teammates with other assignments as necessary to ensure that flights are delivered on time, on budget and within quality guidelines.
Who you are flexible and possess excellent stress management in a deadline-driven environment passionate about problem solving and finding solutions to emergency situations.
an excellent communicator both written and oral with the ability to clearly communicate important details in high stress situations someone who possesses a strong sense of financial stewardship a strong team player with a willingness to jump in to support others throughout the year accountable, have a strong work ethic and the ability to work well both individually and in a team environment a quick learner in one of the most dynamic industries, the world of air travel easily adaptable to changing situations, resilient and showcase a "nothing is impossible" attitude a team member who comes to work every day with a work hard and have fun attitude!
Extra Perks and Benefits: Additional compensation for shifts taken outside of standard office hours Travel to other EF offices for training About EF At EF we believe that the world is better when people try to understand one another.
Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, Sydney and more.
Learn more at https://www.ef.com.
Apply now