As a Financial Crime Specialist, you will actively contribute to the same processes and responsibilities as the Support Services Specialists team and support the team in matters relating to the management of financial crime cases.
You will use an investigative and solution driven mindset when examining various tasks and processes within Support Services Operations to ensure the Bank is meeting its compliance obligations and executing all components of the operational direction of Auswide Financial Crime Management, contribute to process documentation and improvement as well as providing quality oversight of complex cases through to completion.
Key Responsibilities:
Assist in the detection and investigation of Unauthorised Transactions and Mistaken Payments in accordance with Auswide Bank's Policies and procedures, including the Complaint Handling and Dispute Resolution Policy and escalate cases to the Fraud Manager and Head of Financial Crimes, where required. Investigate and adhere to our regulatory requirements and Policy for all transaction monitoring and investigation of any unusual activities resulting in the reporting of Suspicious Matter Reports to AUSTRAC. Completion of Ongoing and Enhanced customer due diligence activities, including report writing and case escalation as appropriate. Quality checking of customer onboarding relating to our Know Your Customer (KYC) obligations. Assist with all aspects of Support Services first line defense requirements to identify abnormalities in Auswide Bank's Policies, Procedures and Products Terms & Conditions and Legislative obligations. Manage Disputed Transactions to conclusion in accordance with ePayments code, Visa Dispute Rules and the Banks Terms & Conditions, Policies, and procedures. Manage the release of documentation and information to enforcement bodies in accordance with the Bank's Policies. Undertake various projects and duties as reasonably directed by management, in particular the Head of Support Services and the Group Executive Operations & technology. Assist where required the Support Services Operations Team in completing Financial Claims Scheme APS910 testing an action Single Customer View Exceptions. Assist in training the Support Services Specialist Team and broader workforce through a model of continuous improvement, sharing of knowledge, and updating process material where required. About You
As well as having a high level of working knowledge of our core banking systems (Ultracs and Lendfast), Auswide Bank's Products and Terms & Conditions, you will also require:
Working knowledge of ePayments Code, Visa Dispute Rules and AML/CTF reporting requirements, required. Working knowledge of Auswide Bank's and general Banking legislative requirements Strong verbal and written communication skills with the ability to articulate processes clearly and logically The ability to understand and use 3rd party applications Intermediate Microsoft Office Skills in particular Excel and Word Deliver exceptional problem-solving skills and have drive to enhance the organisations capabilities Develop towards attaining a sound skill set in Six Sigma, Nintex, and SharePoint About Auswide Bank
Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.
Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
About Our Benefits
(4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff* (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community Paid Parental Leave for all eligible primary and secondary caregivers Employee Assistance Program (EAP) and various Health & Wellbeing programs Bank Staff Share Plan options and Years of Service Recognition program An extensive range of discounts and benefits associated with the Bank's financial products Discounts with various business partners A complete range of generously subsidised corporate uniforms How to apply
This is an exciting opportunity which has become available at our Bundaberg Head Office. If you are up for a challenge, have a real passion for Financial Crime, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.
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