Community Development (Community Services & Development)Full timeTax-reducing salary packaging options availableWe are recruiting for a passionate and experienced Financial Counsellor to join our Community Engagement Services division, providing support to those in need through our face to face program and the National Debt Helpline.Our Community Engagement Services Division is an integrated team of employees and volunteers dedicated to supporting the profile, awareness, and 'good works' of the St Vincent de Paul Society encompassing a range of professional services, including policy development and implementation, procedural development, service evaluation, spirituality development, member formation, member skills training, administration, social justice advocacy, and service provision.As a Financial Counsellor, you will act as a primary resource to those requiring support in times of financial uncertainty. Financial Counsellors assess, explore, and provide options relating to financial debt issues to W.A. residents who make contact with the National Debt Helpline phone and chat service. They provide key information and resources in addition to facilitating emergency relief, advocating, and negotiating effectively for clients to improve and impact sustainable financial outcomes.Working across our Canning Vale and Perth Inner city officesDelivery of effective and empathetic telephone financial counselling services to those in financial difficulty1:1 client support, including the provision of information advocacy, referrals to other appropriate services, education, and as required, emergency financial reliefAssessment of the financial situation of clients to identify immediate remedies and longer-term solutions to improve a client's financial wellbeingCase management administration including accurate and timely data entryEnsures sound budgeting guidance is delivered, supporting future financial stability for those facing short-term or long-term financial hardshipsAbout YouAs a dynamic, results-oriented Financial Counsellor with extensive experience in fast-paced environments, you demonstrate strong communication, effective multitasking, and exceptional time management skills. You are adaptable, maintain a positive attitude, and are committed to meeting deadlines independently. With transferable IT skills in database management, operating systems, and analytical thinking, you have a proven ability to enhance operational efficiency and contribute to team success. Furthermore, you will have:Diploma in Community Services (Financial Counselling)Membership with FCAWA (Financial Counselling of Western Australia)Understanding of financial counselling, the finance industry, and an awareness of consumer's rights and responsibilities including the ability to keep informed of industry knowledgeSound awareness of the issues encountered by persons suffering financial hardship and crisisDemonstrated ability to develop and foster relationships with internal and external stakeholders and proven ability to work sensitively and respectfully with people from diverse backgroundsWorking for Vinnies WAOur values are at the heart of our Society, anyone who comes into contact with us is better for it, our employees are supported to grow and nurture their capacity for leadership and resilience and hold mission at our core.This is an opportunity to be part of an organisation that makes a positive difference to the lives of thousands of vulnerable West Australians, through a range of person-centred services and programs, made possible by the revenue raised through our Vinnies shops, generous donations, fundraising events and grants, and over 4,000 dedicated employees, volunteers, and members.More than this, as a not-for-profit, Vinnies WA are able to offer our employees:Generous tax-reducing salary packaging benefits (F/T & P/T employees only)Leave Loading + Birthday leave benefit (F/T & P/T employees only)15% team member discount card to use in our retail shopsScreening & Application ProcessAt Vinnies WA, we are committed to providing a safe and engaging environment for children and vulnerable people to ensure that their rights, needs, and interests are met and that they are protected from harm and abuse. As such, we ensure that our preferred candidates are appropriately screened prior to any offer of employment, to make sure that the right people are in the right roles. Screening will consist of Police Criminal History Check, Legal right to work in Australia and Working with Children Check (if required).If you are passionate about our "good works" and are excited for the opportunity to represent Vinnies WA, we would love to receive your application through SEEK (hit "apply now"). Please provide:Current resume with details of 2 professional refereesCover letter addressed to Suzanne Long, Manager - Financial Counselling Services, outlining your suitability for the role and your motivation for applying (limited to 2 pages)We are committed to creating a workforce that is as diverse as our Society. As an Equal Opportunity Employer, we encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, orientations, and backgrounds.Applications will be reviewed as received. No recruitment agencies please.
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