APS 4 - $74,882 - $81,521 per annum plus superannuationFinance & Investment DivisionCanberra, ACTWho we are Financial Operations Branch provides shared services for the department, including corporate services such as travel, credit cards, procurement, grants policy, advice and reporting, payroll services, procurement, accounts receivable, debt management, and accounts payable.
The branch also provides a project management and oversight role for some of the critical projects for the division.
The Accounts Receivable and Debt Management Section (ARDM) is responsible for:
Managing the departments debt and receivables.Client invoicing, including billing uploads from external billing systems.Revenue reconciliation and reporting.Processing payments and refunds.Stakeholder engagement with programs related to invoicing, debt and client accounts.Managing client accounts and enquiries on the ARDM Helpdesk.Contributing to improvements in business processes and enhancements in a changing environment.The Job The duties will include but are not limited to the following:
Assist the team supervisor in a range of debt management, invoicing, receipting, and reconciliation responsibilities.Undertake high-level and volume data entry processing duties.Achieving KPIs – phone calls and debt notices.Liaise with internal and external stakeholders to ensure positive client outcomes.Provide a high level of customer support to the ARDM helpdesk.Process and reconcile invoice uploads in the finance system.Maintain client accounts and undertake client account reconciliations in the finance system.Conduct research and investigation into customer accounts relating to invoices and payments.Assist in end of month requirements, including allocations, receipting, journaling, and invoicing.Assist in reviewing and posting of accounts receivable transactions ensuring compliance with relevant policies and guidelines.Assist in updating working procedures as changes occur.Maintain productive working relationships with internal and external stakeholders.Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
What are we looking for Knowledge and experience Sound knowledge and experience in a range of billing/revenue, invoicing, and reconciliation processes.Demonstrated experience in debt recovery.Experience in a client engagement and a customer service environment.Experience in using a financial management information system. #J-18808-Ljbffr