Field Service Technician - Crushing/Screening Skip to content Metso is a leading global firm specializing in mineral processing solutions.
We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
We are seeking a motivated, highly technical Service Technician to join our high achieving Crushing/Screening Service team.
This role will play a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales.
This challenging role will be based in Henderson, Perth and will require frequent site travel (up to 75%).
The right applicant must already have full working rights.
While the role is Monday - Friday, jobs may fall across a weekend.
WHAT YOU'LL DO: Provide technical liaison services between customers, product divisions and sales personnel.
Provide hands on mechanical service work in the field to Metso customers.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers.
Promote the sales of OEM spare parts and wears material components.
Supervise and oversee Field Service projects on customer sites.
Complete field machine inspections per global and customer procedures.
Escalate questions and analysis to Technical Support and Engineering.
Prepare post site reports, time sheets and expenses after site visits.
Support quotation work by providing scope of work, initial planning and costing information.
Promote Technical Support value add and support Technical Support Teams.
Support warranty process and Root Cause Analysis (RCA) where applicable.
Trigger maintenance of CRM with Eq.
operational information.
Link Service Reports to equipment information in the Installed base.
Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM.
ABOUT YOU: A Mechanical trade qualification from college or technical school; OR three to six years related experience/training; OR equivalent combination of education and experience.
Experience must include at least two years from either mining, aggregate or contract crushing.
Experience with the maintenance of vibrating screens and crushers.
Basic computer literacy in MS Office – Word and Excel.
Must have current motor vehicle license and passport.
Must be physically fit and be able to pass random medical and drug tests as well as a preemployment medical.
Excellent communication and interpersonal skills.
Excellent negotiation and presentation skills.
Ability to travel within short notice.
Ability to work across weekends if they job rquires it.
Screen installation and commissioning testing experience.
Experience in the usage of databases and MS Project.
You will already be based in Australia with full working rights.
WHAT'S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance.
We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority – both your physical and mental health is our priority A competitive base salary reflective of your skills and experience with annual incentive program Additional Annual Leave benefit - Gender Neutral Paid Parental Leave of 18 weeks at full pay Paid Volunteer Leave so you can give back to the local community or an organisation of your choice Comprehensive medical benefits including discounted private health insurance for employees and immediate family Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.
We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion.
What can I earn as a Field Service Technician #J-18808-Ljbffr