At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About The Role Reporting to the Head of Service Operations your role is to enable the effective operation, ongoing development of our field service team and authorised service centre's (ASC's), ensuring a remarkable experience for our consumers every time. You will ensure Key Performance Indicators are being achieved, through provision of leadership to the field service supervisors and field service team within SA and WA.
This role is based in Beverley, South Australia, however, will require some travel to enable management of both South Australian and Western Australian field Service Operations.
What You'll Do Leading the SA/WA field service team which consists of employees, contractors and ASC's. Supporting and monitoring work completed by field service team to drive optimal consumer experience. Ensure adequate service coverage by field service team throughout NSW where EHP appliances are sold. Understanding performance trends to drive and achieve KPI's. Ensure service calls are completed and investigate consumer complaints, including Potential Safety Issues (PSI's). Provide feedback to enable efficient service provision and fair & speedy resolution. Review performance trends and grow business opportunities in conjunction with wider team. Work closely with field service supervisor and allocations team to ensure efficient service delivery. Assist in delivery of technical & warranty training to team as required. Ensure technical knowledge is kept up to date by attending relevant briefings, training & reviewing necessary materials, manuals etc. Who You Are Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results. Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions. A completer - You start, and you finish, taking responsibility for getting things done, on time and to high quality, tying up all the loose ends along the way. Customer focused - You understand and empathise with people and can apply your people and problem-solving skills to reassuring customers. Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your goals. Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer. A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan. Positive influencer – You are capable of influencing service delivery, consumer expectations and business outcomes. Technical Knowledge, Skills & Experience Required Electrical Supervisor Licence or equivalent qualification. Minimum 5 years' technical experience servicing whitegoods, appliances or similar. Commercial business acumen and ability to develop business relationships with external partners. Current licenses required for the assigned Industry (i.e. electrical, gas etc.) required for the agreed territory. Working knowledge of Microsoft Office 365 (Email, Word, Excel). Why work for Electrolux? Proud to be the only white goods manufacturer with a manufacturing of cooking appliances in Australia. Staff, Family and Friends Discounts Annual flu shots onsite + wellbeing sessions & webinars CARE Day (additional leave) As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you! Find out more on
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