Field Service ManagerWe are QMS, a leading outdoor media company in Australia, specialising in providing engaging, impactful, and innovative advertising solutions across our premium outdoor media network. Our portfolio of exceptional digital and traditional large format billboards, exclusive street furniture and airport offerings, provide advertisers with tailored and flexible OOH solutions that deliver results. But we're more than just an outdoor company….Our Culture Life at QMS is always "out of the ordinary" and this is reflected daily in our people, products, and passions.Our people are at the heart of everything we do, and their passion, determination, creativity, and authenticity underpin our success to-date. We're always contagiously confident, bringing a zest for life to our daily activities and importantly, taking time out to celebrate, reflect and evolve. We're a positive and inquisitive bunch, always pursuing betterment by taking the lead with meaningful initiatives to deliver the most impact. You'll find an inclusive, friendly, and supportive environment, filled with diverse backgrounds, perspectives, and skills. We also proud to be a WGEA certified Employer of Choice for Gender Equality and have been since 2017. At QMS you are recognised – and valued - for your unique contributions. We believe that good ideas can come from anywhere so when you're with us, you will feel enabled and empowered to share.As a growing business with an incredibly exciting future, pathways to new career opportunities and professional and/or personal development are always close by.?While we have formal training opportunities available year-round, we encourage our people to embrace self-direction. In short? Tell us where you want to go – and we'll help you get there. The Role:The role of Field Service Manager is to oversee and manage the day-to-day operations the City of Sydney field staff maintenance team in relation to the undertaking of all routine and non-routine maintenance activities such as cleaning, repairing, electrical, condition, structural, quality and WHS inspections of QMS street furniture infrastructure. This involves the management of approximately 25 field staff and a fleet of vehicles.What you will be able to do:Distribute daily work orders and supervise/direct field staff.Liaise and supervise the field staff on their day-to-day cleaning and repair activities of street furniture, while ensuring all works completed as per the program, to the required standards.Assist in development and planning of preventive maintenance for Street Furniture. Monitoring of associated field works and ensuring all works completed as per the program, to the required standards. Oversee/conduct the training for the recruited field staff as per the training plans. In addition, play a vital role in actively coaching, mentoring and developing field workforce. Conduct weekly toolbox meetings with employees; maintain minutes. Liaise with various internal stakeholders for arrangement of resources required for day-to-day maintenance activities. Carry out necessary periodic quality inspections of the fleet, plant, and on-site maintenance/repair activities and coordinate with operations administrator for arranging preventive maintenance of the plant. Manage the performance of field staff periodically and on an as needed basis. Provide inputs as required for weekly/monthly reports for maintenance/repairs works to all affected internal stakeholders. Actively promote safe working culture at workplace, ensure safety violations are managed efficiently, ensure all hazards, incidents, near misses are reported in accordance with company procedures. Undertake quality inspection in the field and meet company quality targets and expectations. Undertake WHSE inspections in the field and ensure company WHSE requirements are met or exceeded. What are we looking for?Ideally you will possess the following skills and attributes:Full NSW "C" class driving license Proven experience managing field workforce Knowledge of delivering regular toolbox talks and on the job training Forklift license (Desirable) Hands on, happy to "get stuck in" when needed Effective and efficient conflict management skills Primary focus on WHSEQ factorsRespectful, collaborative, consultative and empowering; a team player Benefits of working at QMS:Flexible working options to suit your life stage and responsibilities. Employer-paid parental leave for primary and secondary carers for when your family grows.3 additional days of paid Milestone leave per year to support the moments that matter to you.Exchange public holidays annually with Celebration leave, so you can commemorate cultural or religious days and events that are more meaningful to you.Employee assistance program for you and your family, annual vaccinations, healthy lifestyle checks and mental health first aid training.Ongoing learning and leadership opportunities to help you progress professionally and personally.Whether you're starting out, ready for a change or looking for a place to make your mark, your out of the ordinary adventure starts here! Click Apply Now to tell us more about yourself, your career aspirations, and your values. QMS embodies the principles of fairness and equity into our talent acquisition process to ensure our workplace is free from all forms of inequality and discrimination.For further information on QMS Media please visit
