TEKsystems has been engaged to work on a Fast Track App Assure Manager for an initial 12 months contract to support a Global Technology Leader.
Key Responsibilities for the Position Include:Customer Engagement: Assist customers in addressing application compatibility issues when migrating to newer Microsoft software versions (Windows 10/11, Microsoft 365 apps, etc.
).Provide expert guidance and support to ensure smooth transitions and minimize downtime for customers.Independent Software Vendor (ISV) Enablement: Engage proactively with ISVs to assist in the development and optimization of their applications for Arm64 processors.Facilitate integration of ISV applications with Microsoft Security products (e.g., Microsoft Defender for Cloud Apps, Sentinel, Microsoft Security Copilot, and External Authentication Methods).Collaboration with Internal Teams: Work closely with CSS support engineers, FastTrack roles, Product Managers, and Account Teams (CSAM, CSA, AE) to resolve compatibility issues and deliver a unified customer experience.Partner with strategic internal stakeholders such as MVI and ADEPT to drive alignment and execution of customer and ISV initiatives.Technical Expertise and Support: Provide detailed troubleshooting, analysis, and resolution of complex application compatibility issues.Share insights and best practices to optimize applications for environments such as Azure Virtual Desktop and Windows Cloud PC.Proactive Problem-Solving: Identify and address compatibility challenges before they impact customers by leveraging telemetry, customer feedback, and strategic engagements.Stay updated on the latest developments in Microsoft software and hardware, including emerging technologies like Microsoft 365 Copilot.Stakeholder Engagement: Build strong relationships with customers, ISVs, and internal teams to understand their goals and challenges.Advocate for customer and ISV needs to inform product roadmaps and enhancements.Qualifications:Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in technical support, application compatibility, software development, or related roles.
Hands-on experience with Microsoft technologies such as Windows 10/11, Microsoft 365 apps, Azure Virtual Desktop, and Microsoft Security products.
Previous experience working with ISVs or managing customer application transitions is highly desirable.
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