Family Violence Crisis Specialist - Intake & Assessment

Family Violence Crisis Specialist - Intake & AssessmentPosted: 25/10/2024Closing Date: 25/11/2024Job Type: Permanent - Part TimeLocation: Melbourne, VictoriaJob Category: Community Services and Development, Voluntary, Charity & Social WorkSafe Steps is the only 24/7 family violence response centre in Victoria, providing a state-wide entry point for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.Our vision is safety, support, and respect for all victim-survivors of domestic and family violence.Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children, which reflects the gendered nature of domestic and family violence.Job DescriptionTHE ROLEWe are looking for Part Time (0.6FTE) Family Violence Crisis Specialists to join our growing team!Must be available to work afternoon/evening shifts.The Family Violence Crisis Specialist - Intake & Assessment will work as part of the Victorian state-wide Family Violence service, providing a specialist first response to victim-survivors seeking safety from family violence. The FVCS role provides telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence. The role requires that services delivered are of high quality and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework.KEY RESPONSIBILITIESService DeliveryProvision of information, advice, and consultation, and where appropriate referral for victim survivors, their family members or service providers.Provision of telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence.Respond to victim survivors through the Safe Steps' webchat service and respond by email.Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors.Contribute to project and other activities designed to improve the statewide family violence crisis response service.The role requires that services delivered are of high quality and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework.Professional Development and Continuous ImprovementMaintain and develop theoretical knowledge and practice wisdom in family/domestic violence, feminist theory, intersectional and trauma-informed practice and meet core values and behaviours of Safe Steps.Demonstrate a commitment to reflective practice, professional debriefing, and supervision.Team SupportParticipates in team activities, attend staff meetings when scheduled, and demonstrate a supportive approach to colleagues which contributes to the overall team effectiveness.OtherPromote and uphold Safe Steps' values of integrity, diversity, and empowerment.Engage in continuous quality improvement (CQI) to enhance service delivery and governance, ensuring inclusivity and equity.Collaborate with services to provide comprehensive support for the LGBTIQ+, CALD, Aboriginal and Torres Strait Islander and Disabilities Communities.Adhere to all organisational policies and procedures, including all workplace health and safety measures.Desired Skills and ExperienceBachelor of Social Work or an equivalent qualification, or a willingness to work towards an equivalent qualification.Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family, and sexual violence (telephone counselling advantageous).Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start.Understanding of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery.Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters.KEY SELECTION CRITERIA - OtherUnderstanding of the specialist family violence sector in Victoria.Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups.Ability to remain calm under pressure, with a flexible and positive approach.High level of resilience and self-care practices in place.IMPORTANT INFORMATIONWe are committed to being an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.While we reserve the right to exercise Equal Opportunity Exemptions in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.This position is designated under the Multiagency Risk Assessment and Management framework (MARAM) Comprehensive (Tier 1) level which requires mandated MARAM Family Violence Comprehensive training and MARAM Comprehensive responsibilities.Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs, and practices are in compliance with Victoria's Child Safe Standards.All offers of employment are subject to satisfactory background checks including a National Police Check (including international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.If you are offered employment with Safe Steps and are not currently an existing employee, you will be required to disclose full details of any pre-existing injuries or illness that may be affected by the work and/or undergo a health assessment.INTERESTED? APPLY TODAY!If this sounds like the role for you then click on the 'Apply Now' button below.Please note:Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.Applications must be submitted through the Safe Steps Jobs Portal unless another accessible method has been discussed.
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