The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern. As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home. The Family Safety Team Leader plays a crucial role in leading and managing a team of Family Safety case managers and case workers to provide support and assistance to refugees and recently arrived migrants at risk of or experiencing domestic and family violence.
ARA's Family Safety programs offer direct support, information, and referrals to services that can help people from refugee and migrant backgrounds to address family relationship issues, domestic & family violence, child safety, and child health and wellbeing. Our Family Safety programs are culturally sensitive and client focused/family oriented, work towards outcomes centered on client strengths, and are responsive to the impact of trauma on our clients' lived experience. We engage and consult with refugee and migrant communities to co-design programs that are easily accessible and responsive to community needs.
ARA provides Family Safety programs at different levels and stages, including early intervention and response, family and parenting support programs to build parenting skills and capabilities, and holistic and intensive case managed support to people experiencing domestic and family violence, including crisis intervention when required.
The Family Safety Team Leader plays a pivotal role in ensuring that clients receive appropriate and timely support as they continue their journey of settlement in a new country. The main responsibilities and tasks for this role include:
Leadership and Supervision Leading and supervising a team of family safety case managers, case workers, and students on placement, to ensure effective service delivery. Providing guidance, support, and mentorship to team members in their roles. Overseeing the development and implementation of individualized work plans and KPIs for team members, monitoring workloads and achievement of KPIs. Ensuring compliance with relevant policies, procedures, and funding requirements. Participating in the recruitment, training, and performance evaluation of team members. Contributing to the development of strategic initiatives to enhance the quality of family safety service case work. Monitoring and reporting on key performance indicators related to family safety outcomes. Engaging in and coordinating continuous professional development activities to keep team members informed about best practices in family safety services. Family Safety Case Management Assume responsibility for managing a part-time family safety client caseload. Participate in regular team meetings, case discussions, case conferences, case studies, and professional development activities. Collaboration Collaborate with the Intake and Triage Coordinator to ensure the timely allocation of client cases and case work to family safety case managers and case workers. Contribute to the development and implementation of Family Safety team capacity plans, to balance resources and demand for Family Safety services. Contribute to the development of culturally sensitive resources and materials related to family and domestic violence prevention, including cross-cultural workshops for CALD and mainstream service providers. Collaborate with other ARA client services and programs to promote holistic support for clients. Stakeholder Engagement Engage with Family Safety program funders and stakeholders to share information, establish referral pathways, and increase CALD community participation in ARA's family wellbeing and safety programs. Participate in expos, forums, and conferences as appropriate and relevant to support and promote ARA services. This position requires strong leadership abilities, excellent communication skills, cultural sensitivity, and a deep commitment to supporting vulnerable people.
Qualifications:
A tertiary degree in Social Work or similar.
Required skills: Excellent leadership and team management abilities. Strong communication and interpersonal skills. Proven ability to work effectively with individuals from diverse cultural backgrounds. Sound understanding of family safety issues and challenges faced by migrants and refugees settling in Australia. Proficient in complex DFV case management and client support services. Ability to provide guidance and support to a team of case managers and case workers. Adept at problem-solving and decision-making in complex situations. Strong organizational and time management skills. Required experience: At least 2 years' prior experience in a leadership role within a social or community organization providing family safety or similar services. Demonstrated experience in providing direct client support and case management services. Experience in developing and implementing programs to support the settlement of refugees and migrants. Proven track record of establishing effective working relationships with community partners, government agencies, and other stakeholders. Experience in staff supervision, training, and performance evaluation. Familiarity with relevant legislation, policies, and procedures related to family safety and DFV support services in Australia. Personal Attributes:
Strong ethical practices with a specific commitment to:
ARA's Code of Conduct and Service Standards; Equal Opportunity and Anti-discrimination; Social and cultural inclusion; Confidentiality and privacy; Work Health & Safety; and Trauma informed and client-oriented service provision. SPECIAL CONDITIONS Must have evidence of Australian residency or right to work in Australia. Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia. Must have or be willing to obtain a Child Safe Environment training certificate. Must be able to demonstrate good character through provision of a satisfactory Criminal History Check (Police Check). Must be willing to participate in training and development opportunities as part of continued professional development. Must hold a current driver's licence. Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes. Must be willing to work in various locations within the metropolitan area. Must be willing to participate in occasional after hours work.