Job description Agency Department of the Attorney-General Work unit NT Consumer Affairs and Justice Job title Fair Trading Officer Designation Administrative Officer 4 Job type Full time Duration Ongoing Salary $75,091 - $85,611 Location Darwin Position number 11267 RTF 305294 Closing 01/10/2024 Contact officer Mr Hilbert Wienekamp on 08 8935 7735 or About the agency | APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity.
The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments.
If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.
For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy.
For more information on Special Measures plans, go to the OCPE website.
Primary objective To raise the awareness of consumers and educate traders primarily in relation to the Australian Consumer Law and Residential Tenancies Act 1999.
To conciliate and mediate complaints received under the Australian Consumer Law as well as provide advice and guidance in relation to legislation administered by Northern Territory Consumer Affairs.
Context statement This position is within a call centre that takes enquiries from consumers, traders, landlords, tenants and real estate agents on a daily basis.
The position involves handling a case load of formal complaint files which entails writing formal letters and emails and speaking to traders and consumers as part of the dispute resolution process.
Key duties and responsibilities Under the direction and with the support of the Manager Client Services, act as a representative of NT Consumer Affairs and in particular: Assess, liaise and conciliate between parties in dispute in relation to fair trading issues; Provide telephone advice and information to clients regarding the legislation administered by NT Consumer Affairs; with particular reference to the Australian Consumer Law and the Residential Tenancies Act 1999; Monitor the market place for compliance with laws administered; Educate consumers, traders and industry by delivering presentations and conducting displays for the purpose of raising awareness on issues administered with a focus on fair trading and tenancies.
Selection criteria Essential Demonstrated ability to communicate effectively both verbally and written, including an ability to interact effectively with people from diverse cultures while ensuring a high level of confidentiality.
Demonstrated experience utilising computer programs including databases.
Demonstrated ability in negotiation, consultation and conciliating disputes.
Demonstrated ability to evaluate and investigate consumer complaints and enquiries.
Knowledge of legislation relevant to NT Consumer Affairs, in particular the Australian Consumer Law and the Residential Tenancies Act 1999, or demonstrated ability to interpret legislation.
Demonstrated organisational skills including the ability to meet deadlines and work independently and as a member of a team.
Desirable Current NT Driver's Licence.
Formal qualifications in conflict resolution, mediation/conciliation or alternate dispute resolution.
Further information Appointment as an Authorised Officer under the Consumer Affairs and Fair Trading Act 2011.
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