Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives
You are the administrative backbone of the Banquet Division. Your role collects and disseminates all the administrative and operational information within the team. When required you assist with the service aspects of the operation.
Food & Beverage Mission Statement Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.
Our Motto Gracious with people, ruthless with standards and hungry for more.
Grooming Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
Personal Attributes Motivator & role modelPositive attitude and well spokenResult drivenDisplays initiativeCommitment to professional valuesTeam creatorCustomer / people orientedCreative / open-mindedKey Deliverables and Responsibilities Ensure correct grooming standards are followed at all timesFollow the Care Programme at all timesAttend the weekly Engineering and Housekeeping walkthrough and maintain accurate recordsFollow up on all financials, LQA, Forbes and TrustYou targetsCheck emails and banquet pigeon hole and update the team with relevant informationMaintain the Banquet notice board updated with relevant informationManage the banquets folder and ensure all files & folders are properly organizedUpdate operational schedules and daily attendance sheetsPrint out BEO's, daily, and weekly forecasts and distribute copiesMaintain a master file in F&B Office with the latest updates of all BEOs, forecasts, memos, and related information.Process all requisitions related to the general store and purchase orders.Keep track of all departmental purchases with the purchasing departmentPrepare all casual reports and ensure timely delivery to the accounting departmentAttend daily briefings and draft minutes to be posted on notice boardsAttend monthly departmental meetings and note down minutes and action planBe aware of daily, monthly and yearly financial targetsReport all issues and negative guest feedback on the Glitch systemMaintain HACCP & FIFO records as required by the regional governing bodyMaintain records of training, grooming and selection of casual labourHandle financial procedures according to guidelines set by the finance departmentLink all facets of service, cuisine and entertainmentFollow the personal development plan set by the corporate officeAssist with the rostering system and regularly update OasysFollow Hotel Evacuation Policy in case of an EmergencyEstablish and maintain effective communication across all divisionsPrepare buffet tags based on the information provided in the BEO.Fill in the Banquets revenue report and send it to the Banquet DirectorComplete any other relevant admin duties assigned by Banquet DirectorAssist with the operation as required by Banquet DirectorQualifications
Luxury environment, banquet experience, F&B service experience, Business Administration, ability to work under pressure and tight deadlines, willingness to work long hours, excellent communication skills, friendly & assertive demeanor, MS Office proficiency, understanding of Budget & P&L, hands-on operational F&B experience.
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