Ezypay (Business Registration: Iconnect360 Sdn Bhd) | Customer Support Representative Team Lead

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day-to-day administrative activities for your team along with ensuring relevant KPI's and targets are met.
Requirements Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position. Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus. Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable. Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement. Demonstrated ability to lead, motivate, and develop a team. Ability to deliver in a fast-paced, ever-changing operation. Strong problem-solving skills, attention to detail, and the ability to multitask effectively. Capability to work flexible hours (shifts may range from early morning to evening). Benefits Competitive salary package & performance bonus. Casual dress code. Flexible working arrangements (including work from home and remote). Generous number of Annual Leaves. Delicious office snacks. Guidance and mentoring from leaders within the business. Dynamic, positive work environment. Fantastic team culture. Apply now to be part of our amazing team!
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