The Practice Manager is responsible for growing and driving HPE Ezmeral software big data, ML and AI related professional services revenue for the region and to ensure the projects are delivered with a high level of customer satisfaction.
In addition to overseeing the region, your primary role will be to help sell and deliver high-quality Data, ML and AI projects as the professional services lead and HPE Ezmeral SME while working with the Account Executives to identify, drive and close new opportunities.
You will be responsible for understanding customers' desired business outcomes and help guide the project teams through the pursuit and execution of big data projects.
You will also participate to ensure a high customer renewal rate through service delivery excellence.
Your Key Responsibilities:
Meeting & exceeding professional services bookings and revenue objectives Ensuring that our customers are consistently delighted with the professional services delivery experience Scoping and estimating projects, preparing and presenting proposals and statements of work as well as services contract negotiations Working with customer leaders to communicate the value of big data and big data delivery services Maintaining and managing services forecast and ensure streamlined communication with customers and internal resources Working with regional and area sales leaders to ensure our sales teams are supported Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations Developing, mentoring and coaching the professional services teams to ensure they are working at the optimum level Help build and grow the HPE big data presence and impact throughout the region About You:
Proven track record of meeting or exceeding professional services revenue goals as well as leading, managing, coaching and mentoring technical customer-facing resources At least five years' experience in leading a technology focused professional services practice with a demonstrated track record of success Be well acquainted and expert with delivery methodologies and strong project management skills Ability to present either in-person or via virtual sessions to both business and technical teams The candidate must be highly organized and ideally should have experience of taking an organization to the next stage of growth and maturity.
Experience with big data and container related technologies, database, data warehousing, business intelligence (BI) and/or ETL systems is strongly desired Strong written and verbal communication skills are a must BA/BS in a technical discipline is desirable What We Can Offer You:
Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are.
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Job: Services
Job Level: Master
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