Help lead the charge at Quayside Motors Ballina – We're Looking for a Dynamic Service Manager! Are you a strong-minded leader with a passion for exceptional service and a vision for success? Quayside Motors Ballina is seeking an enthusiastic Service Manager to drive our service operations and inspire our team to reach new heights. If you're ready to take ownership of a thriving department, we'd love to hear from you!
Who are we? Sharp Motor Group Tweed Heads and Quayside Motors Ballina & Lismore are a family-owned group of dealerships. Together, the three branches represent many trusted brands such as Kia, Hyundai, Mitsubishi, Chery, Subaru, GWM/Haval, Suzuki, GM Specialty Vehicles, and a great range of pre-owned vehicles. This creates a diverse range of selling opportunities that complement our customer's needs.
About the Role: As the Service Manager, you'll report to the Group Fixed Operations Manager and oversee the Ballina site's Service Operations. You'll play a key role in delivering first-class service to our valued customers and ensure that our team is fully supported and engaged. Here's what you'll be doing:
Managing customer expectations and handling inquiries, complaints, and feedback with professionalism and careSupporting Service Advisors, Technicians, and all support staff to maximize performance and maintain an outstanding customer experienceBuilding and maintaining strong relationships with OEMs to support programs and ensure compliance with policies, SOPs, and warranty standardsAnalysing KPIs, tracking department performance, and implementing changes to meet our goalsDriving the business's financial performance by implementing strategies that boost revenue, control costs, and increase overall profitabilityAbout You: This role is perfect for an experienced Service Manager, Assistant Service Manager, or a Senior Service Advisor looking to step up in their career. Here's what you bring to the table:
Strong communication skills and the ability to take full ownership of the roleA knack for understanding and troubleshooting service-related issuesExperience in evaluating staff and technician efficiency to enhance productivityProven track record of contributing to growth in previous service departmentsFamiliarity with department financials and KPIs, and an ability to interpret and act on themWhat's in it for You? A competitive salary package, including base, super, commissions, and a company car or allowanceOngoing factory training and development to keep you at the top of your gameIf you're ready to take the lead and make a real impact in a forward-thinking, supportive dealership, apply now to join Quayside Motors Ballina and help us continue our tradition of excellence!
We thank all applicants for their interest; however only successful applicants will be notified.
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