All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.
Permanent Role Sydney based How will I help? To drive the improvement of Cortex, Democratisation & AI services to transform how Westpac business teams embed analytics and AI into how they operate. The role combines research and innovation in analytics and AI services, looking at world class, futuristic outcomes, while also ensuring that DSCAA services achieve operational excellence by working with the DSCAA teams, platform, engineering and architecture to deliver scalable, user friendly and reliable services. You will:
Lead Artificial Intelligence Services on behalf of DSCAA including service blueprint, service roadmap and E2E service delivery. Create the business case to fund a roadmap of capabilities, features and enhancements to AI Services and execute this on time, in budget ensuring service objectives are met. Work across DSCAA services, Cortex, Democratisation and AI services with the purpose of enabling the transformation of how Westpac business teams embed analytics into how they operate. Lead the research into and definition of DSCAA services to ensure they incorporate industry trends and target world class outcomes. Define service excellence objectives to ensure DSCAA services are scalable, reliable and user friendly. Lead the definition, design and implementation of technical capabilities to achieve the DSCAA service excellence objectives. Define, plan and run an industrialised approach that prepares Westpac to experiment and adopt rapidly to take advantage of industry breakthroughs. Lead the Advanced Analytics team including performance management, coaching, mentoring and career support. Work closely with Platform/Engineering/Run and Architecture to ensure service requirements and objectives are supported by architectural roadmaps/patterns and Platform capabilities. Main accountabilities include:
Accountable for the people leadership of staff, partners and contractors required to deliver service excellence and AI service outcomes. Accountable for the Advanced Analytics & AI product/service and related business facing roadmap. Accountable for Advanced Analytics & AI service quality and OLA's and overall service excellence of DSCAA services. Responsible for delivering new features, capabilities and tools on time and on budget as per committed technology proof points where applicable. Accountable for the research, documentation and communication of Democratisation, Analytics and AI papers and thought leadership to support DSCAA, Data Platforms, Technology and Westpac strategic discussions and alignment. What's in it for me? You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need? Demonstrated experience in Data Analytics, Democratisation, Data Science, ML.AI domain knowledge. Proven experience in technology product ownership and delivery. Demonstrated experience in leading the Advanced Analytics team including performance management, coaching, mentoring and career support. Experience being responsible for delivering new features, capabilities and tools on time and on budget. Experience in senior stakeholder management. SAFe AGILE experience and knowledge. What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply? Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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