Job Description - Event Coordinator (Planning) (HOT0AZES)Job Number:HOT0AZESWork Locations:Hilton Sydney488 George StreetSydney 2000An Event (Planning) Coordinator with Hilton Sydney will provide excellent and comprehensive customer service in all areas of conferences and events by supporting the sales team with leads and conversion and providing high quality and detailed event orders.What will I be doing?This position is responsible for providing excellent and comprehensive event orders to deliver and exceed customer expectations. This will be achieved through creating comprehensive, accurate and customised event orders, and strong negotiation skills, whilst maintaining and supporting the customer relationship for the hotel. The position will consistently strive to ensure accurate and up to date client information in the Event booking system, liaising with the operations team to support the Hilton Sydney as a market leader in groups, conference, and events.As Event (Planning) Coordinator, you will be working within the Planning team to respond to enquiries, convert business, and maximise revenue. Each day will be different, with the following tasks being performed to the highest standards:Receive and convert incoming enquiries to achieve targets and maximise revenueSeek opportunities to increase sales and conversions within the TeamFocus on a consistently executed up-selling approachBuild strong relationships with customers to fully understand their needsArrange and carry out Hotel site inspections and entertainingEnsure and finalise all events invoices are accurate and sent to clients in a timely mannerEnsure the complete administration and execution of all planned eventsMaintain standards for administration and operations to ensure client satisfaction while still achieving profit targetsParticipate in hotel promotional activitiesWhat are we looking for?An Event (Planning) Coordinator at Hilton Sydney is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Excellent organisational and administration skillsPositive attitude and excellent communication skillsCommitment to delivering a high level of customer serviceConfident and professional telephone mannerHigh level of IT skills Delphi FDC preferredIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Demonstrated up to 1-year previous experience working in a Conference & Events Planning role is desiredKnowledge of hotel property management systemsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:Hilton Sydney pays above the HIGA, as at Level 5 Salary: $72,000A monthly dry-cleaning allowance for your business wardrobeFree team member meals served fresh daily100 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 122 countries and territories around the worldFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiencesFlexibility so you can Thrive and make space for what matters mostOpportunities to participate in ESG activitiesAmazing career development and growth opportunity at the flagship property
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