Enterprise Services Manager, AWS Professional ServicesAre you a seasoned customer-facing leader with a passion for driving cloud transformation? Do you have a proven track record of delivering complex professional services engagements that enable enterprise-scale customers to achieve their business objectives using AWS?
As an Enterprise Service Manager at AWS Professional Services, you'll have the opportunity to work closely with some of ANZ's most innovative organizations, serving as a trusted strategic partner and advisor. In this role, you'll be responsible for orchestrating cross-functional teams to design and implement comprehensive cloud adoption, modernization, and optimization solutions that drive measurable business impact and sustainable growth for our customers. By deeply understanding each customers unique challenges, business goals, and evolving technical requirements, you'll develop customer plans that unlock new sources of value and improved end customer experiences using the breadth of AWS services.
If you're passionate about the cloud, thrive in a fast-paced, dynamic environment, and are excited by the prospect of empowering enterprises to innovate and transform their businesses on AWS, we want to hear from you. Apply today to join our elite team of cloud experts as an Enterprise Service Manager.
Key job responsibilities
• Serve as the primary point of contact and strategic partner for a portfolio of enterprise-level customers, building strong relationships and understanding their unique business and technical requirements.
• Act as an evangelist for the full portfolio of AWS platform capabilities and services and guide customers along the journey of cloud adoption and digital transformation to accelerate their business goals
• Prepare and present strategic proposals to customer C-Suite executives and create commercial agreements and Statements of Work (SOWs)
• Actively identify and pursue new professional services opportunities within your customer portfolio, contributing to the achievement of team and individual sales quotas and revenue targets
• Orchestrate cross-functional teams of AWS technical specialists, solution architects, and project managers to deliver complex, multi-workstream engagements
• Assist in the development of new service offerings and go-to-market strategies based on customer and market feedback
• Stay up-to-date on the AWS service roadmap, new product launches, and emerging cloud trends to advise customers on strategic technology decisions
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 7+ years of technical specialist, design and architecture experience
- 10+ years of consulting, design and implementation of serverless distributed solutions experience
- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 10+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 7+ years of professional or military experience
- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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